Cerner's Managed Services enable clients to leverage the most sophisticated and powerful HCIT solutions available today, while freeing their own IT departments to focus on core business — delivering optimal and efficient patient care. Services such as RHO and AMS provide clients with superior performance, security, reliability and scalability—all with a lower up-front financial commitment. Organizations subscribe to these capabilities though Service Level Agreements (SLAs) which guarantee high uptime and availability.
Remote Hosting Option - Allows hospitals, healthcare systems and Physicians to leverage the full benefits of Cerner Millennium® without the high cost of maintaining and securing an IT infrastructure. Under this infrastructure support model, the technical responsibility for running the client’s HCIT systems falls to Cerner through guaranteed Service Level Agreements and is hosted in Cerner's state-of-the-art Cerner Technology Center (CTC) pictured above.
Operations Management Service – An innovative management service that provides 24x7 systems monitoring. This support model emphasizes proactive, remote systems monitoring of the operating system, database and applications utilizing customized tools, processes and expertise delivered through our CTC, resulting in improved reliability and availability of Cerner applications.
Application Management Service - Provides direct, continuous, proactive support for day-to-day operations of Cerner solutions. This application support model is designed for clients who either find themselves in need of application assistance or who do not wish to maintain a large, multi-specialty application staff.
Disaster Recovery Option - Provides hospitals, physicians and Healthcare Systems all the necessary resources to establish and maintain a reliable disaster recovery capability without the high cost of maintaining DR facilities, systems and infrastructure which help clients mitigate risk, ensure availability and maintain uptime in the event of an outage.
CernerWorks Technology Delivery Center – Provides professional services and software solutions to solve common technology challenges. Clients hosting their own Cerner Millennium® systems are frequently faced with significant event driven needs above and beyond basic maintenance. Whether that challenge occurs once a month or once a lifetime, the CernerWorks Technology Delivery Center has probably already faced it and proven a strategy to address it.
PowerWorks Hosting - A subscription-based service for Cerner PowerWorks® clients specifically designed for Physician Practices requiring turn-key applications, infrastructure and support—delivering simplicity, performance and lower overall cost.
