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Enhancing patient experience through virtual clinics
by Dr Kalthoom Mohammad | Ravi Bobba
August 19, 2020
All over the globe, health care systems have witnessed drastic changes over the past few months following the COVID-19 outbreak. While coping with the situation and accommodating those who were infected with the disease, there was a realization that continuity of care for non-urgent cases should be not be neglected. As a response to these unique requirements, there was increased adoption of virtual care and the shift in attitude towards it becoming the “new normal” to enhance patients’ experience through virtual clinics.