KLAS Research has recently released its second EHR vendor performance report recognizing Cerner again as the leading EHR provider in the Middle East and Africa region, with clients reporting stronger relationships.
KLAS has validated 86 EHR decisions in the region and suppliers were ranked by customer satisfaction, market share, recent wins and market energy. The overall score for Cerner has increased six points (on a 100-point scale) and topped the list with a score of 86.8. This significant improvement can be attributed to the improved relationships with our clients, more attentive support, quicker response times and greater flexibility in meeting clients’ ever-changing needs.
Congratulations to all Cerner associates who have contributed to this success! Read on for more insight into the Middle East and Africa market and how Cerner is maintaining its speedy growth.
An exceptional market mix
Although the region is often viewed through a single lens, it’s important to remember that it comprises many individual countries. The maturity of the healthcare market in each nation varies, and each comes with its own unique set of challenges, regulations and needs.
Additionally, the demographics across countries in the Middle East are often heavily skewed in comparison to the norms in developed countries. It is not uncommon for expatriates to make up more than 80% of the population. This places unique demands on the healthcare system in both the short- and long-term. Furthermore, the population is relatively young, tech-savvy and connected, leading to demand for more intelligent and efficient technology-enabled systems of care.
The Cerner approach
Cerner has implemented strategic changes in recent years to better support our clients in this region. We changed our client engagement model to create more tailored and personalized engagement with a country-level leadership structure to provide a more concentrated emphasis on our clients.
As the market quickly matured, organizations were looking beyond simply converting legacy paper systems to digital. Their focus was instead on delivering substantial value and digital transformation aligned with the Quadruple Aim. Cerner responded accordingly and adapted our operating model to deliver on our clients’ success. As a result, we added new clients from the private sector and were able to address our clients’ needs more efficiently.
Over the next few years, Cerner will be singularly focused on delivering tangible value for our clients to drive their success. The Quadruple Aim will be at the forefront as we support our clients in delivering holistic, patient-centered care within our communities in the region.