Analytics help data-driven decision-making during the pandemic
When the COVID-19 pandemic hit Qatar, leaders at Hamad Medical Corporation (HMC) relied heavily on data and analytics to make informed decisions on everything from capacity management, establishing field hospitals, contact tracing and even catering services.
MOHAP uses a web form to gather data from private hospitals, improve nationwide COVID-19 response
When COVID-19 hit the United Arab Emirates, the Ministry of Health & Prevention (MOHAP) needed a new way to gather information from private hospitals to coordinate a national response.
SEHA adopts a system-wide approach for automated operating room booking
School Health Services (SHS) is responsible for providing a comprehensive and coordinated health program for all public school students within Abu Dhabi. It provides a suite of services to the 256 public schools across the emirate, following best practices and staying up with international standards.
Robot Technology for Faster Medication Delivery at SEHA
SEHA as an organization achieved the goal of implementation of smart automated pharmacies across multiple Pharmacies in the region by deploying ROWA, an automated prescription dispensing robot, integrated with the SEHA’s Health Information System. Having an automated delivery process utilizing state of the technology interfaced with Cerner Solutions enables SEHA to be at the cutting edge of patient care.
HMC Development of Internal ED Dashboard using Cerner Solutions
In 2016, the Operational Performance Team (OPT) was tasked to run twice-daily, 7 days/week conference calls with HMC’s 13 facilities to identify system-wide operational points of pressure and facilitate collaborative actions to improve access to care and patient flow. The purpose of a real-time, Cerner-derived ED dashboard is to provide operational managers with timely data allowing them to make informed decisions in times of operational pressures. “Cerner data is considered as the ‘single version of the truth” for this dashboard, which stems from HMC’s decision to have one platform for all of its facilities. This makes the data acquisition simpler for HMC and aides in delivering the best possible care for the patients. Its important to highlight the manual nature of the former process: client estimates they saved over 800 hours of manual data entry work over just two years. That’s a huge savings of time, effort, and with the automation, mostly eliminates any chance of errors.
Manual to Automated: ECT Periop Data No Longer Manually Documented
Automating clinical documentation into a form that is real time, retrievable, and able to trend is of paramount concern for all clinical treatments, both invasive and non-invasive. Below we highlight the wonderful work done by Behavioral Health staff at Hamad Medical Corporation and Cerner to automate the perioperative documentation of the ECT procedure at HMC Behavioral Health.
Reducing Prescribing Errors through Iterations of the PDSA Cycle
Medication errors are a constant threat to patients in the hospital. Without properly and consciously utilizing the technology available to practitioners, this threat becomes more dangerous. Tools such as Cerner’s power plans enable caregivers to reduce this threat significantly.
Health system honored by HIMSS for improved communication, increase in vaccination rates and cancer screenings
As part of an effort to improve information flow to streamline previously manual processes, increase the number of cancer screenings, and vaccinate more patients for influenza, King Faisal Specialist Hospital and Research Center (KFSH&RC) in Saudi Arabia received a 2019 HIMSS Enterprise Davies Award.
COVID-19 Monitor, track, prevent: A holistic approach to the COVID-19 pandemic
Like other health systems around the world, when reports of COVID-19 appeared, leaders at the Ministry of Health and Prevention (MoHAP), a government entity with multiple sites and more than 2,00 beds that provides complete health care coverage to citizens across the United Arab Emirates (UAE), knew they needed a holistic approach to keeping their population as safe as possible.
Implementation of Cerner Clinical Information System at Primary Health Care Corporation in Qatar
Meds to Beds process simplifies prescription pick-up
Restraint Documentation at HMC Behavioral Health Hospital
The use of documentation around physical restraints are a necessary part of treatment for many patients in the inpatient psychiatric setting.
Sidra Medicine reduces duplicate and incomplete documentation, returns time to patient care
Lights On Network® helped streamline the nursing documentation process; leading to faster documentation assessments, prevention of delays in providers placing orders for patients, improvement in patient care and nurses feeling more comfortable documenting information.
Single Sign On: Saving time and improving efficiency
To save time for clinicians, improve the user experience, and enhance efficiency of the EHR access workflow, a single sign-on (SSO) solution was implemented across the hospital. The solution consists of a sign-on device, encrypted ID card and software integrated with Millennium applications. The solution enables clinicians to access the EHR with a single tap on the SSO device attached to the computer using their staff ID card. This bypasses typing in different user credentials and making unnecessary clicks, allowing users near-instant access to various applications.
Meds to Beds: Improving the patient experience
Al Jalila Children’s is the first dedicated children’s hospital in the United Arab Emirates. The-state-of-the-art medical facility was created under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, vice president and prime minister of the UAE, and ruler of Dubai, to affirm his belief that all children should have an equal opportunity for success in life, and the treatment of children suffering from illness or disease should not be subject to geographical chance. In 2016, the hospital made a strategic partnership with Cerner Middle East to manage its IT services and implement world-class electronic health record (EHR) system, Cerner Millennium®.
Reference lab interface: Improving the physician experience
Many of the specialized laboratory investigations placed by Al Jalila Children’s physicians are performed in an external reference lab – NRL. Every time physicians place a lab order that is performed in the reference lab, the specimen is collected in the hospital, documented in the reference lab’s web portal called WebConnect, and sent to the lab for resulting.
Quicker response times saving millions in pharmacy costs at SEHA, Abu Dhabi
With pharmaceuticals representing such a significant portion of SEHA’s overall budget, the cost of insurance denials was significant in 2015. SEHA looked to reduce denials as part of the government’s Pharmacy Benefits Management (PBM) initiative. PBM seeks to introduce a key quality and cost auditing mechanism by integrating disparate government systems and smoothing the relationship between insurance payers and health care organizations when it comes to dispensing medication for patients.
Electronic Communicable Disease Notification System
Conventional methods of mandatory notifiable disease reporting from health care providers for governmental surveillance of communicable diseases include mail, facsimile, or telephone. However, these require the active cooperation and engagement of staff involved, and manual handling and processing of information, which poses risks.
Enhancing antimicrobial surveillance
The United Arab Emirates’ Ministry of Health (UAE MoH) revolutionizes the quality, safety and efficiency of public health care delivery at all 15 public hospitals and more than 86 affiliated clinics across Dubai and the Northern Emirates. The UAE MoH launched the Wareed project in 2008 to pursue a ‘one patient, one record’ initiative by deploying Cerner Millennium® as the core application. The architecture links all clinical, operational and administrative data into a unified system.
Qatar implements school health in public schools across the country
As part of the Qatar’s 2030 Vision and the national program to promote health in schools, Qatar’s Primary Health Care Corporation (PHCC) has embarked on an ambitious program to connect all 266 public schools within Qatar to the centralized electronic health record system (EHR). Since the program began in late 2016, over 90 schools have been successfully connected and the children and health care practitioners alike are already experiencing the benefits of an increasingly connected health care ecosystem. At this rate, the teams are well on track to deliver on their commitment and have all schools connected by the end of 2020 or sooner. In total, 300,000 students will be added to the countrywide electronic medical record.
SEHA enhances pediatric care across the emirate of Abu Dhabi
Abu Dhabi Health Services Company (SEHA) looks after more than one million children in Abu Dhabi and the other six emirates, with physicians expected to be flexible enough to deal with all childhood illnesses for young people of any age. To support them in providing fast, complete and high-quality care for their patients, SEHA decided that 2016 would see their Malaffi paperless records system focus on helping to make their professional lives easier.
Primary health care providers implement automated sick leave across the State of Qatar
Prior to implementation of the automated sick leave process all of the PHCC, sick leave was recorded on paper and scanned into the medical record. This resulted in a saving of 300,000 paper sick leave forms. Access to earlier scanned sick leave documents was difficult for physicians in their busy practice. This made clinical decisions on patient management more time consuming.
SEHA saves money and helps patients by creating payment denial alerts
Abu Dhabi Health Services Company (SEHA) is saving thousands of dirhams a month by making it easier for providers to avoid payment denials from insurance companies. SEHA added detailed alerts to Malaffi, its Cerner-supported electronic health record, and in one year the health system saw proton pump inhibitors (PPIs) and other medication denial costs drop by an estimated AED 2,820,000 (equivalent to about $767,000).
Physician adoption of medication reconciliation
The State of Qatar started its pursuit of establishing a comprehensive primary health care system in 1978, and since then all efforts have been made to enhance health care standards through primary health care services as the first line of defense. Today, the Primary Health Care Corporation (PHCC) operates through 23 primary health care centers distributed among populated areas in all parts of the country. PHCC provides a wide variety of health care services that focus on maintenance of population health, prevention of diseases, and provision of a long-term and constant support to patients and their families.
SEHA adopts a systemwide approach for automated operating room booking
Abu Dhabi Health Services Company (SEHA) automated the operating room booking process and eliminated 85 percent of the time required to get an operation scheduled. This reduced over 2,000 hours in patient waiting time.
Continuously improving physicians’ EHR efficiency
Ambulatory Healthcare Services (AHS), a SEHA HealthSystem facility, was formed to facilitate and furnish a unique combination of the diagnostic and treatment services of a hospital with the personalized care that a healthcare center offers. The organization manages the following community-based services across the Emirate of Abu Dhabi: ambulatory care centers, disease prevention and screening centers, school health services and mobile health clinics.