Single Sign On: Saving time and improving efficiency
To save time for clinicians, improve the user experience, and enhance efficiency of the EHR access workflow, a single sign-on (SSO) solution was implemented across the hospital. The solution consists of a sign-on device, encrypted ID card and software integrated with Millennium applications. The solution enables clinicians to access the EHR with a single tap on the SSO device attached to the computer using their staff ID card. This bypasses typing in different user credentials and making unnecessary clicks, allowing users near-instant access to various applications.
Meds to Beds: Improving the patient experience
Al Jalila Children’s is the first dedicated children’s hospital in the United Arab Emirates. The-state-of-the-art medical facility was created under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, vice president and prime minister of the UAE, and ruler of Dubai, to affirm his belief that all children should have an equal opportunity for success in life, and the treatment of children suffering from illness or disease should not be subject to geographical chance. In 2016, the hospital made a strategic partnership with Cerner Middle East to manage its IT services and implement world-class electronic health record (EHR) system, Cerner Millennium®.
Reference lab interface: Improving the physician experience
Many of the specialized laboratory investigations placed by Al Jalila Children’s physicians are performed in an external reference lab – NRL. Every time physicians place a lab order that is performed in the reference lab, the specimen is collected in the hospital, documented in the reference lab’s web portal called WebConnect, and sent to the lab for resulting.
Quicker response times saving millions in pharmacy costs at SEHA, Abu Dhabi
With pharmaceuticals representing such a significant portion of SEHA’s overall budget, the cost of insurance denials was significant in 2015. SEHA looked to reduce denials as part of the government’s Pharmacy Benefits Management (PBM) initiative. PBM seeks to introduce a key quality and cost auditing mechanism by integrating disparate government systems and smoothing the relationship between insurance payers and health care organizations when it comes to dispensing medication for patients.
Electronic Communicable Disease Notification System
Conventional methods of mandatory notifiable disease reporting from health care providers for governmental surveillance of communicable diseases include mail, facsimile, or telephone. However, these require the active cooperation and engagement of staff involved, and manual handling and processing of information, which poses risks.
Enhancing antimicrobial surveillance
The United Arab Emirates’ Ministry of Health (UAE MoH) revolutionizes the quality, safety and efficiency of public health care delivery at all 15 public hospitals and more than 86 affiliated clinics across Dubai and the Northern Emirates. The UAE MoH launched the Wareed project in 2008 to pursue a ‘one patient, one record’ initiative by deploying Cerner Millennium® as the core application. The architecture links all clinical, operational and administrative data into a unified system.
Qatar implements school health in public schools across the country
As part of the Qatar’s 2030 Vision and the national program to promote health in schools, Qatar’s Primary Health Care Corporation (PHCC) has embarked on an ambitious program to connect all 266 public schools within Qatar to the centralized electronic health record system (EHR). Since the program began in late 2016, over 90 schools have been successfully connected and the children and health care practitioners alike are already experiencing the benefits of an increasingly connected health care ecosystem. At this rate, the teams are well on track to deliver on their commitment and have all schools connected by the end of 2020 or sooner. In total, 300,000 students will be added to the countrywide electronic medical record.
SEHA enhances pediatric care across the emirate of Abu Dhabi
Abu Dhabi Health Services Company (SEHA) looks after more than one million children in Abu Dhabi and the other six emirates, with physicians expected to be flexible enough to deal with all childhood illnesses for young people of any age. To support them in providing fast, complete and high-quality care for their patients, SEHA decided that 2016 would see their Malaffi paperless records system focus on helping to make their professional lives easier.
Primary health care providers implement automated sick leave across the State of Qatar
Prior to implementation of the automated sick leave process all of the PHCC, sick leave was recorded on paper and scanned into the medical record. This resulted in a saving of 300,000 paper sick leave forms. Access to earlier scanned sick leave documents was difficult for physicians in their busy practice. This made clinical decisions on patient management more time consuming.
SEHA saves money and helps patients by creating payment denial alerts
Abu Dhabi Health Services Company (SEHA) is saving thousands of dirhams a month by making it easier for providers to avoid payment denials from insurance companies. SEHA added detailed alerts to Malaffi, its Cerner-supported electronic health record, and in one year the health system saw proton pump inhibitors (PPIs) and other medication denial costs drop by an estimated AED 2,820,000 (equivalent to about $767,000).
Physician adoption of medication reconciliation
The State of Qatar started its pursuit of establishing a comprehensive primary health care system in 1978, and since then all efforts have been made to enhance health care standards through primary health care services as the first line of defense. Today, the Primary Health Care Corporation (PHCC) operates through 23 primary health care centers distributed among populated areas in all parts of the country. PHCC provides a wide variety of health care services that focus on maintenance of population health, prevention of diseases, and provision of a long-term and constant support to patients and their families.
SEHA adopts a systemwide approach for automated operating room booking
Abu Dhabi Health Services Company (SEHA) automated the operating room booking process and eliminated 85 percent of the time required to get an operation scheduled. This reduced over 2,000 hours in patient waiting time.
The United Arab Emirates' Ministry of Health (UAE MoH) revolutionizes the quality, safety and efficiency of public health care delivery at all 15 public hospitals and more than 86 affiliated clinics across Dubai and the Northern Emirates. The UAE MoH launched the Wareed project in 2008 to pursue a 'one patient, one record' initiative by deploying Cerner Millennium® as the core application. The architecture links all clinical, operational and administrative data into a unified system.
Continuously improving physicians’ EHR efficiency
Ambulatory Healthcare Services (AHS), a SEHA HealthSystem facility, was formed to facilitate and furnish a unique combination of the diagnostic and treatment services of a hospital with the personalized care that a healthcare center offers. The organization manages the following community-based services across the Emirate of Abu Dhabi: ambulatory care centers, disease prevention and screening centers, school health services and mobile health clinics.
Nurses leverage EHR-embedded education to encourage breastfeeding
More newborns are now exclusively breastfed at Women’s Hospital in Doha, Qatar, in part due to a new program that focuses on educating new mothers. Once the new education protocols went into place in the hospital’s high-dependency unit, which cares for women with complicated pregnancies, it reported a significant increase in the number of new mothers who chose to exclusively breastfeed.
UAE Ministry of Health & Prevention optimizes its antimicrobial resistance capabilities
The United Arab Emirates’ Ministry of Health & Prevention (MOHAP) revolutionizes the quality, safety and efficiency of public health care delivery across Dubai and the Northern Emirates. The MOHAP launched the Wareed project in 2008 to pursue a ‘One Patient, One Record’ initiative by deploying Cerner Millennium ® as the core application. The architecture links all clinical, operational and administrative data into a unified system. In 2015, the MOHAP launched an online Patient Smart portal, a fully integrated bilingual website allowing individuals access to their health record, as the portal provides direct communication with the ministry’s health care facilities. Each patient’s clinical information is stored in Millennium and can be securely accessed by individuals via a browser or smart phone.
Automating the Renal Dialysis Unit at King Saud University benefiting clinicians and patients
The Renal Dialysis Unit (RDU) at King Khalid University Hospital - part of King Saud University (KSU) in the Kingdom of Saudi Arabia - was established more than three decades ago and now has 30 hemodialysis (HD) machines, alongside 10 mobile units for inpatients. Much of the time, dialysis is carried out as an outpatient, taking over four hours, three times a week and on a fixed schedule.
Mothers and babies reaping the rewards of breastfeeding education at Hamad Medical Corporation
Early initiation of breastfeeding, within an hour of birth, can help reduce newborn mortality. It does this by protecting the child from acquiring infections, which is why WHO and UNICEF recommend instigating breastfeeding within an hour of birth and continuing it exclusively for the first six months. Introducing complementary foods until the child is two can also help lower morbidity and mortality, reduce the risk of chronic diseases later in life, and foster better overall development. With these benefits in mind, Qatar’s Hamad Medical Corporation (HMC) was keen to promote breastfeeding to new mothers.
Laboratory Turn Around Time Monitor
The United Arab Emirates Ministry of Health & Prevention (UAE MoHAP) revolutionizes the quality, safety and efficiency of public health care delivery at all 15 public hospitals and 72 Primary Health Care Centers across Dubai and the Northern Emirates. The UAE MoHAP launched the Wareed project in 2008 to pursue a “One Patient, One Record” initiative by deploying Cerner Millennium as the core application. The architecture links all clinical, operational and administrative data into a unified system. In 2015, the UAE MoHAP launched an online Patient Smart portal, a fully integrated bilingual website allowing the individual’s access to health record, the portal allows direct communication with the Ministry’s health care providers. Each patient’s clinical information is stored in Millennium and can be securely accessed by individuals via a browser or smart phone.
King Faisal Specialist Hospital & Research Centre uses automated processes to increase patient safety and workflow efficiencies
Analyzing workflows, standardizing care and automating new documentation processes are among several initiatives carried out by King Faisal Specialist Hospital & Research Centre (KFSH&RC) to improve the levels of satisfaction for patients and clinical teams.