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Patient Engagement

Improve engagement with your population

Whether someone is healthy or sick, engaged or unengaged, individuals need tools and guidance to help manage and maintain their health and well-being. As health care data becomes more transparent and the concept of “shopping” for health care services continues to grow, those organizations that offer a positive consumer experience will be well-positioned for the future.

We believe there are four elements that drive a successful, well-rounded consumer experience strategy: convenience, empowerment, accessibility and relevancy.

Patient portal

Cerner’s patient portal solution, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health organizations and people in their population. It combines the traditional features of a patient portal with engagement tools for people to proactively manage their health.

HealtheLife: EngagementSM, an extension of HealtheLifeSM, helps organizations maximize engagement and interaction with their population by providing additional tools and opportunities for users to understand their health. HealtheLife: Engagement provides organizations the ability to customize the content available in the solution.

CareAware® myStation® is an interactive patient system that empowers patients and families to stay engaged and informed about the care they are receiving during their hospital stay. The solution provides comprehensive education, communication and entertainment at the bedside. It is the only interactive patient system that seamlessly integrates with the Cerner Millennium® electronic health record (EHR).

Cerner WellnessSM is a web-based solution that health organizations, health plans and employer groups can offer in the communities they serve. The solution is offered as a part of a community-based wellness service to help automate and manage an effective wellness program to aid individuals understand and engage in their health.

As technology and infrastructure advancements relating to telehealth and telemedicine have matured, the number of use cases has expanded to become part of larger virtual health care delivery models. Cerner facilitates a multi-pronged approach to activate and empower people in their health and care as needed. These approaches range from remote patient monitoring using mobile applications and devices to video visits facilitated using the patient portal. We are now at the tipping point where these real-time, meaningful interventions will fundamentally change the way populations engage in their health.

Related Offerings


To identify and monitor opportunities for improvement, Cerner offers a comprehensive suite of analytic solutions that enables organizations to make data-driven decisions and perform advanced analysis tailored to their organization-specific needs and goals, leveraging aggregated and normalized data across the community.

Community Care Management

To achieve optimal quality, costs and health status, Cerner's community care management solution supports a person-centric approach of proactive surveillance, coordination and facilitation of health services across the care continuum for populations with certain risks, diseases, complications and high utilization.

Customer Relationship Management

To enhance consumer engagement, Cerner and Salesforce have collaborated to create an integrated CRM technology solution to help improve consumer satisfaction, simplify and personalize outreach, and improve clinical care and business efficiencies.

Determinants of Health

Cerner Determinants of Health helps providers identify patients with social risk factors, suggests goals and activities, supports community-based referrals and provides geospatial analytics that identify community-level vulnerabilities and patient-level social risks.

Longitudinal Record

To enable care teams to make more informed decisions, Cerner offers a longitudinal record designed to provide clinicians an organized, summary view of a person’s health and care story that is comprised of normalized data from disparate systems across the care continuum.

Patient Engagement

To aid organizations in empowering people, families and care teams to be active participants in their health and care, Cerner offers a robust member engagement solution that enables a person and their care team to be aligned, informed and educated on an ongoing basis.

Performance Improvement

To drive improved clinical, operational and financial outcomes, Cerner offers performance improvement solutions that leverage clinical and financial intelligence data from internal and external sources to empower clinicians with data that enables them to make more informed decisions at the point of care.

Registries and Scorecards

To proactively identify gaps in care, recommend targeted interventions and provider performance, Cerner offers a registries and scorecards solution that enables organizations to identify, attribute, measure and monitor people and providers at an individual or population level.

Strategic Advisory Services

To navigate the transformation to value-based health care, Cerner offers population health consulting services that bring people, processes and technology together to create a collaborative, systematic strategy aimed at achieving an organization’s goals.


To aid in automating and managing an effective wellness program, Cerner has a web-based wellness solution that promotes people engaging in their own health.