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Support

This support model allows our clients to give superior service to patients, via solutions that enable caregivers to correspond and communicate with other providers, clinicians and patients. Client care is a key component of our client service model. We accomplish this by providing accessibility to Cerner via Cerner.com, uCern, online chat or the Cerner Support hotline.

We offer clients online learning and educational resources that can be packaged and customized to fit the needs of the client organization. We partner with clients to provide guidance and support in an effort to meet government standards and regulatory needs while clients are caring for their citizens.

We also deliver global support across many platforms. The solutions cover a client base of ambulatory, hospital, community/rural hospital, pharmacy, and general physician practices. We are proud of our industry-recognized support for critical issues. Our client service teams feature systems-trained support analysts, technical team leaders and operations leaders that provide fast and reliable solutions to high-impact client requests.

Please access one of the links below to request a Support account, log in to your Support account, access uLearn, or to contact us directly.

Client Support: 1-866-221-8877

Physician Practice Support: 1-800-277-7330

Cerner Care FAQs

What is Cerner Care?

As the number of ways to manage health continues to grow, Cerner is taking the first of several steps to create a structure that will simplify how you interact with our web-based applications. Cerner Care is a single sign on platform for most Cerner online applications and support websites for healthcare providers, healthcare IT professionals and partners. After setting up a Cerner Care account, you’ll be able to sign in once to access multiple web-based applications. You can log in using a single email address instead of having to manage multiple usernames and passwords for multiple applications.

You can go to a number of different websites to begin your Cerner Care account creation such as the examples below. When creating your Cerner Care account, it is highly recommended to only use your organization’s email domain for creation.

https://registration.ucern.com
https://eservice.ucern.com
https://methodm.cerner.com

  • uCern
  • eService
  • Lights On Network
  • Project Portal (formerly MethodM Online)
  • uLearn

There is a Forgot Password option on the log in screen. If you go through that process and are unable to successfully answer both of your security questions, you need to call Cerner Client Care at 1-866-221-8877, Option 6. The team is available Monday-Friday from 7am-7pm CST to assist.

The global numbers are listed below (including US). Specifically for Cerner Care log in issues, if the Client Care team is not available, you may log a ticket via eService, selecting the option for “I have a Cerner business or relationship question” and choosing the Topic of eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.

United States: 1-866-221-8877 and choose option 6

Austria: 0800-999747

Australia: 1800-076-877

Belgium: 0800-48205

France: 0805632136

Germany: 0800-6737934

India: 866-355-0381

Ireland: 1800930460

Malaysia: 866-355-0383 or 1800-6162-228

Saudi Arabia:
Saudi Telecom (Mobile phone and landline 800-844-0189)
Bharti Airtel (Mobile phone (Zain & Mobily) 800-850-0305)

Singapore: 866-355-0384

Spain: 800300205

Switzerland: 0800-002337

United Arab Emirates: 866-550-7305

United Kingdom: 08082383110

No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.

A Web Security Officer (WSO) is a designated person(s) at an organization who is responsible for controlling the level of access granted to the organization’s users. There may be multiple WSOs at a single organization and each one must sign a legal agreement to maintain the appropriate level of security in respect to their organization’s users and Cerner’s sensitive content and applications. If you would like to be a WSO for your organization, please visit https://wsoform.cerner.com to sign up.

If you need phone support, please call the appropriate country specific number listed below.

Austria

Cerner, Millennium Support, HS0800-999747

Australia

Cerner, Millennium Support 1800-076-877

Belgium

Cerner, Millennium Support, HS0800-48205

Brazil

Cerner, Millennium Support 0800-76-25573

Egypt

Cerner, Millennium Support 08000009334

Finland

Cerner HS0800-9-17679

France

Cerner, Millennium Support 805632136

Germany

Cerner, Millennium Support 0800-6737934
Cerner HS 08007242378

India

Cerner, Millennium Support 866-355-0381

Ireland

Cerner, Millennium Support 1800930460

Luxembourg

Cerner HS 8002-3399

Malaysia

Cerner, Millennium Support 1800 180 710

Mexico

Cerner HS 001-8774299806

Netherlands

Cerner HS 08000235108

Norway

Cerner HS 800-12865

Portugal

Cerner HS 800-8-12411

Saudi Arabia

Mobile phone and landline 800-844-0189
Mobile phone (Zain & Mobily) 800-850-0305

Scotland

Cerner HS 08009173128

Singapore

Cerner, Millennium Support 800 616 2235

Spain

Cerner, Millennium Support 800300205
Cerner HS 800810154

Sweden

Cerner HS 0200896275

Switzerland

Cerner, Millennium Support, HS 0800-002337

United Arab Emirates

Cerner, Millennium Support 80004449822

United Kingdom

Cerner, Millennium Support 08082383110
Cerner HS 08009173128

United States / Canada

Cerner, Millennium Support +1-866-221-8877
Cerner HS Support +1-888-767-8326
Physician Practice+1-800-277-7330

Qatar

Cerner, Millennium Support 00800001267