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Adventist Health System

What being "Most Wired" means to Adventist Health

This year, more than 1,900 hospitals across the United States competed to make Hospitals and Health Networks (H&HN) Most Wired list. Adventist Health didn’t miss the opportunity to tell the world what H&HN thought about their use of information technology. Their “tweet” explained it all:

Adventist Health’s recognition as one of the best users of information technology was acknowledgement to the Roseville, California-based system of their approach to make information technology a priority. These technology enhancements include the recent implementation of Cerner’s revenue cycle solution. This implementation is replacing numerous patient accounting IT domains with one modernized revenue cycle standard. With a single standard and single IT domain, patient billing process changes will no longer be made 19 separate times. From an IT “test and implement” perspective, the improved efficiency is already being realized.

Innovating around improved integration and operational efficiency are what sets “Most Wired” organizations apart from others. Having registration, scheduling and patient billing workflows on the same solution as the electronic health record dramatically increases efficiencies by allowing users to complete tasks without having to switch between multiple tools and solutions. Alan Soderblom, Vice President and CIO at Adventist Health, echoed that sentiment. “Adventist Health, and healthcare in general, is spending too many resources on the revenue cycle process,” said Soderblom. “There’s too much time, there’s too much redundancy, there’s too many errors caused by using too many disparate systems, and there’s too much frustration. Adventist Health, through its partnership with Cerner for revenue cycle, is eliminating duplicative processes, is streamlining workflows, and is removing barriers. By using a single clinically-driven revenue cycle IT solution, Adventist Health is transforming what can often be a painful and confusing part of the healthcare delivery system. Such revenue cycle transformation will ensure that Adventist Health’s resources remain focused on patient care.”

To Soderblom’s point, becoming one of the nation’s “Most Wired” facilities didn’t happen by focusing on revenue cycle alone. The 2,700 bed health system was equally focused on expanding its single clinical record between hospitals and outpatient clinics. Aligning with its vision of quality care, Adventist Health recently implemented Cerner PowerChart Ambulatory™ at over 180 outpatient locations – inclusive of its extensive rural health clinic network. As a result of the conversion to Cerner PowerChart, providers moved from paper-based charting to the system’s single health system electronic health record inclusive of practice management.

Adventist Health’s commitment to technology led to its recognition as one of the nation’s Most Wired facilities. “Adventist Health has been pleased with its decision not only to use the Cerner solutions for all acute and ambulatory settings, but also to use the same solution for revenue cycle services,” said Soderblom. “This single solution strategy allows us to provide the best experience for our patients, and the best experience for our physicians and other care providers.”

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.