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Memorial Hermann

Memorial Hermann Sugar Land Hospital receives prestigious Malcolm Baldrige National Quality Award

Memorial Hermann Sugar Land Hospital, located in Sugar Land, Texas, ranks among the top 10 percent of hospitals nationwide for a number of performance metrics that result in better patient outcomes — including 14 years of preventing ventilator-associated pneumonia — and for its use of computerized physician order entry (CPOE).

In recognition of its continued achievements in health care, Memorial Hermann Sugar Land received the 2016 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for performance excellence. Memorial Hermann Sugar Land’s Vice President of Operations Malisha Patel and Senior Vice President and Chief Executive Officer Greg Haralson accepted the award April 2, 2017, at the Quest for Excellence Conference in Baltimore.

“This recognition reaffirms what we set out to do each and every day, and that is to provide the very highest level of safe, high-quality health care to all of our patients,” said Haralson.

According to data recognized by the Baldrige program, from fiscal year (FY) 2013 to FY 2016, Memorial Hermann Sugar Land’s readmission rates within 30 days for patients treated for cases of acute myocardial infarction, congestive heart failure and pneumonia were lower than those recorded by most hospitals nationwide.

Additionally, from FY 2013 to FY 2016, Memorial Hermann Sugar Land maintained a national top decile ranking by reducing and preventing key patient safety indicators (never events), including catheter-related bloodstream infections, transfusion reactions and pressure ulcers. The suite of Cerner solutions and reports within Cerner Millennium® electronic health record (EHR) — including St. John Sepsis agent, VTE Advisor and Positive Patient Identification — have enabled Memorial Hermann Sugar Land clinicians to make fact-based, focused decisions.

For seven years, Memorial Hermann Sugar Land recorded zero cases of pressure ulcers (FY 2010 to FY 2016). When it comes to preventing ventilator-associated pneumonia (VAP), Memorial Hermann Sugar Land recorded zero cases since 2003.

“Our top decile performance in many areas is a testament that we are moving in the right direction,” said Patel. “We have two numbers that are really important to us, zero and 100. Our goal is to do zero harm 100 percent of the time.”

The Baldrige program also recognized the clinical team at Memorial Hermann Sugar Land for surpassing the benchmark utilizing CPOE, which was implemented into its EHR in 2010. From FY 2011 to FY 2016, Memorial Hermann Sugar Land reported more than 80 percent compliance of CPOE, which helps clinical staff reduce medication errors and adverse events, as well as improve overall patient care through a centralized, automated workflow.

Memorial Hermann Sugar Land attributes its achievements to the collaborative efforts of its leadership team and workforce, which includes physician, employee and volunteer partners.

“Our workforce is highly engaged and empowered with providing ideas on how to improve patient care,” said Patel. “The Baldrige excellence framework is not to create pockets of excellence, but organizational excellence. You can only achieve that through collaboration. Collaboration is the underlying theme throughout our journey and it is critical to our continued success.”

Memorial Hermann Sugar Land is part of the Memorial Hermann Health System based in Houston, Texas. Memorial Hermann has been a Cerner client since 1992.

For more information about Memorial Hermann Sugar Land Hospital's Malcolm Baldrige National Quality Award, click here.

Memorial Hermann Baldridge

Memorial Hermann Sugar Land Hospital Senior Vice President and CEO Greg Haralson accepts the Malcolm Baldrige National Quality Award from Secretary of Commerce Wilbur Ross during the annual Quest for Excellence Conference in Baltimore, Md., on April 2, 2017. From left to right: Kent Rochford, acting undersecretary of commerce for standards and technology and acting director, National Institute of Standards and Technology; George Benson, chairman, Foundation for the Malcolm Baldrige National Quality Award; Malisha Patel, vice president of operations, Memorial Hermann Sugar Land Hospital; Greg Haralson, senior vice president and CEO, Memorial Hermann Sugar Land Hospital; and Wilbur Ross, secretary of commerce.

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.