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University of Missouri Health Care

MU Health Care recognized for “transformational leadership”

At the CHIME Fall 2016 CIO Forum this week; two national health care organizations are honoring University of Missouri Health Care in Columbia, Mo., for its exceptional work in health care informatics.

Tom Selva, MD, MU Health Care’s chief medical information officer, and Bryan Bliven, chief information officer, accepted the Transformational Leadership Award on Wednesday, Nov. 2 in Phoenix.

“In our system, we don’t do information technology projects,” Selva said. “We do projects for our patients and our clinicians that are enabled by IT. That’s an important distinction, and one that ensures we’re meeting the needs of our consumers.”

The College of Healthcare Information Management Executives (CHIME) and the American Hospital Association (AHA) sponsor the award, which honors organizations for “developing and deploying transformational information technology” that improves and streamlines care.

Beyond the four walls

In large part, this year’s award recognizes the work of the Tiger Institute for Health Innovation, a multi-year ITWorks collaboration between MU Health Care and Cerner.

At the heart of this partnership are Selva, Bliven and Chief Executive Officer Mitch Wasden. By working closely together, the trio has set a progressive agenda for the health system, one that uses IT strategically to reach patients outside the four walls of the institution.

At Wasden’s strategic direction, many Tiger Institute projects help MU Health Care engage patients. Here are a few examples:

  • Online scheduling — Bliven’s team built an online appointment scheduling system on a patient portal, MU Healthe. Through the portal, patients search for appointments with the specialty and the provider they want and book the appointment that best fits their schedule. This service is growing in popularity. In November 2014, patients used MU Healthe to schedule 198 appointments online each month. Just a year and a half later, in May 2016, patients scheduled 815 appointments online each month — an increase of more than 200 percent.

  • Online portal — Along these lines, since August 2012, MU Health Care patients have created more than 60,000 MU Healthe portal accounts, which represents a 50 percent year-over-year increase and includes 30 percent of its patient population. Through grassroots adoption, qualified patient participation has been rising steadily by more than 2,000 patients per month.

  • Health Scorecard — Finally, the Health Scorecard, released in May, provides a way for patients to partner with providers to manage their own conditions and preventive care management. On the screen, these report cards highlight gaps in care in red, motivating patients to make appointments, get lab work done, and schedule needed screening tests or procedures.

Wasden said the award validates his organization’s long-term vision.

“In the future, health care will be about meeting patient where they are — on mobile platforms, via video visits, and through technologies we have not even dreamed of, as much as it will be about the traditional network of hospitals and clinics,” Wasden said. “We are building a patient portal that will make this vision a reality — a place where we can provide patients what they want and show them the value of truly integrated medical care.”

Consistent national recognition

MU Health Care consistently receives national recognition. In October 2015, the organization won the Healthcare Information and Management Systems (HIMSS) Enterprise Davies Award for using health IT to “substantially improve patient outcomes while achieving return on investment.”

HIMSS Analytics also has recognized MU Health Care as a Stage 7 organization for advanced electronic medical records (EMRs) in both the inpatient and outpatient settings. And for the sixth consecutive year, Hospitals & Health Networks magazine has honored MU Health Care as one of the nation’s “Most Wired” health systems.

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.