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Nash Health Care

Nash ED care team sees strategic advantages from mobile device deployment

The initial deployment of CareAware Connect™ shaved 27 minutes off the time it took to assign beds to admitted patients, equating to a potential $1.5 million in additional revenue for Nash General Hospital. The solution launch and workflow changes also yielded strong staff survey results, with a 62 percent improvement in overall technology satisfaction rating among registered nurses.

Nash proceeded to win the 2014 American Nursing Credentialing Center (ANCC) Pathway Award for demonstrating innovation and technology to create a positive nursing practice environment.

Even more recently, The Joint Commission published a paper submitted by Nash Health Care to its Leading Practice Library. The paper covers the design and deployment of CareAware Connect and Alarm Management and is now available to other hospitals to use as a model of success.

“CareAware Connect allows team members to communicate quickly, address alarms, answer messages, and safely and efficiently care for our patients,” said Caroline Vierheller, MSN, MHA/I, RN, CEN, COHN-S, operations improvement program coordinator.

Nash Health Care has also continued to expand its mobile deployment, resulting in additional successes for patients and nurses.

Bryant T. Aldridge Rehabilitation Center (BTAR), an inpatient rehabilitation part of Nash Health Care, went live this January, and a care team survey completed in early April shows significant improvement across the board.

Most notably, survey results list the perceived impact of the smart phone technology on care team members’ ratings of alarm fatigue, ability to respond quickly, and overall delivery of quality patient care:

  • 60 percent improvement in ability to respond quickly to alarms by registered nurses
  • 85 percent improvement in alarm fatigue by patient care tech and nursing assistants
  • 58 percent improvement in overall impact of ability to provide positive patient care

“It's easier to send a message to the nurse, especially if they are busy with another patient. It's so much easier to ask for pain meds for my patient,” noted one therapist’s survey.

BTAR patient surveys have also seen progress, with every score in the nursing category showing improvement. For example, when comparing 2014 and 2015, reports show a 4 percent improvement in availability of nurses and nurse instruction on home care and meds received. Scores in other survey categories also improved, such as a 7 percent improvement in discharge training regarding home care and a 5 percent improvement in “Staff concern for privacy.”

Nash Health Care investments in best practices and Cerner mobile communication technology are paying off and indicating more time for education and delivery of positive patient care.

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.