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Rainbow Services

Rainbow Services, Inc. saves tax payers $4.5 million dollars using Cerner Mental Health Solutions

In one year, RSI went from non-existent to helping more than a thousand people in a very vulnerable population – and saving the state of Kansas millions of dollars. This round-the-clock crisis stabilization center is the first of its kind in Kansas, and one of the few in the Kansas City metro area for people with mental illness or substance abuse problems.

RSI recently celebrated its one-year anniversary. Since opening in April 2014, RSI counted 1,572 admissions. RSI is part of the Wyandot, Inc. family of organizations providing mental health and housing services in Wyandotte County, Kan.

Therese Horvat, Wyandot, Inc.’s Vice President of Communications, said “we are decreasing hospitalizations and keeping people out of jail.”

From April 2014 through March 2015, the Kansas Department for Aging and Disability Services estimates RSI diverted 125 patients away from the state mental hospital and 766 patients away from local emergency rooms. An additional 132 people would have spent time in jail without RSI, according to the state agency.

During that year timeframe, the Kansas state government estimates RSI saved the state more than $4.5 million. It bases that figure on reduced hospital days and projected diversions from the state hospital and jails.

Karen Suddath, Chief Operations Officer of Wyandot, Inc., says these outcomes would not have been possible without Cerner’s electronic health record (EHR). It starts when a patient comes to RSI – one of six facilities operated by Wyandot, Inc. “We register everyone,” she said. “So we track everyone.”

“It’s invaluable,” she continued, “to know if someone was in the ER last night, or if the person has diabetes, or to see if the client’s medication was switched six months ago, and the individual forgot to tell us that.”

RSI staff also laud the documentation facilitated by the electronic medication administration record (eMAR). This tool, integrated into the solution, provides comprehensive documentation of medications and medication history.

This helps reduce medication errors “by pulling directly from the physician prescription,” said Suddath, “into a dashboard format that lets the nurses see all meds that are due to a group of patients for that round.”

RSI customized templates for nursing progress notes, capturing everything RSI needs at discharge.

“A template called Rainbow Discharge was added easily,” said Suddath, “and includes sections for the person’s discharge location and scheduled follow-up appointments. Adding these templates is as easy as cutting and pasting from a Word document.”

“Law enforcement is happy,” said Horvat, “because this keeps more officers on patrol, instead of in an emergency room with a patient.”

In the last year, law enforcement brought more than 600 clients to RSI. According to a local police officer, it takes less than 15 minutes to admit a patient to RSI. He said it would take more than two hours to process an admission in the emergency room.

“I believe I have a good relationship with Cerner,” concluded Suddath. “We could not operate as a 24/7 crisis stabilization center without the kind of electronic health record solutions we have in place.”

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.