When Shirley Ryan AbilityLab in Chicago implemented Cerner revenue cycle solutions in March 2019, it not only saw a drop in accounts receivable (A/R) days within 90 days, but had support along the way to help achieve a more stable revenue cycle.
"Cerner sat down with us and went through some of our issues," said Marque Guest, billing manager. "This included providing education on the platform capabilities and programming."
Within three months of go-live, A/R days already fell approximately 10%.1 Shirley Ryan AbilityLab received help from Cerner during implementation, and an optimization of their 835 process — the transaction that shows payment of claims. Cerner associates helped staff focus on improving the claims submission process for specific payors.
"There were a lot of things that I was doing outside of the system with spreadsheets," said Guest. "Cerner was very good about training the staff and showing us how to resolve things, and the feedback has been positive."
While leaders remain happy with the improvements and support, more optimizations are planned in the future.
"I'm looking forward to what's on the horizon," said Guest.
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1 Comparing pre-implementation A/R days in February 2019 to post-implementation May 2019.