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United Arab Emirates Ministry

Translation: Better communication and care

Now, thanks to Cerner’s HealtheLife℠ patient portal, patients at the United Arab Emirates Ministry of Health (MoH) can easily click on الملف الصحي and read their medical record.

MoH is the first organization in the Middle East to roll out a patient portal. “Citizens of Dubai and Northern Emirates … now have secure access to their own health record,” said His Excellency Dr Mohammed Al Olama, Undersecretary for Health

“Cerner is on the front lines of population health worldwide,” he said, “and we are proud to lead in the Middle East.”

MoH initially started with a pilot for registration at two hospitals. But after a full launch at Arab Health, the Middle East’s largest health care related trade show, the ministry is building the portal into the workflow at all MoH facilities.

MoH has aggressive plans to add more members and provide more benefits - such as wellness programs and telemedicine, particularly in the rural areas of the Northern Emirates. By the end of 2015, MoH, a Cerner ITWorks client, aims to have 5,000 patients on its portal.

Soon, patients in the Middle East will also be able to securely message their health care providers. They will be able to do so in either English or Arabic.

Cerner’s HealtheLife℠ platform is currently offered in three languages – American English, the Queen’s English, and Arabic. There are plans to expand the localized linguistic offerings to Spanish and French by the end of 2015.

The portal is already used in the United States, the Cayman Islands, and the UAE, being implemented in Qatar, and planned for Saudi Arabia, France, Spain, and the United Kingdom. But by virtue of the portal, it can be accessed almost anywhere in the world.

And that translates into تقريبا في أي مكان في العالم.

Watch the YouTube video of clients from Mosaic Life Care, Lowell General Hospital, Emory Healthcare, and MU Health discuss the patient portal. This 1:40 video was shown on the Solutions Gallery floor at 2014 Cerner Health Conference.

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Client outcomes were achieved in respective settings and are not representative of benefits realized by all clients due to many variables, including solution scope, client capabilities and business and implementation models.