Workforce experience

The University of Tennessee Medical Center automates processes to optimize throughput and reprioritize valuable resources

After nearly a decade of work focused on improving efficiency, leaders at the Knoxville, Tennessee-based medical center took their efforts a step further by implementing CareAware Capacity Management® solutions.

Fisher-Titus Medical Center uses a streamlined telehealth solution to deliver care throughout the COVID-19 pandemic and beyond

As COVID-19 lockdowns began to take effect in April of 2020, Fisher-Titus Medical Center found themselves in need of a virtual visit solution. Linda Stevenson, chief information officer, and Dr. Glenn Trippe, chief medical information officer, were tasked to implement such a solution.

Tracking immunizations at St. John’s Health made easier through interoperability

In 2019, St. John’s Health began using Cerner’s Immunization Registry Reporting and Query to electronically send vaccine data to the Wyoming Immunization Registry (WyIR) and retrieve information to reduce manual processes. It’s a tool that's used all day, every day across the ambulatory clinics and in the inpatient space to exchange vaccine data almost immediately.

Clinicians at pediatric health system save charting time following ambulatory optimization

Children's Minnesota and Cerner recently began a journey for primary care optimization focused on improving the areas of care coordination and clinic operations. This work effort spanned across three primary care visit types which include well child, complex care management and Ready Care (walk-in), in conjunction with the roll out of PowerChart TouchTM.

CoxHealth uses document intelligence technology to help eliminate paper burden

To bridge the digital gap, the CoxHealth team is transitioning to Cerner Advanced Capture from a legacy system. Health information management (HIM) professionals scan paper records into the high-volume document capture solution, which indexes them into patient charts.

The remote transformation of Ontario healthcare during the pandemic

The COVID-19 pandemic has forced every aspect of life to adapt, not least healthcare. While the focus has understandably been on the frontline, longer-term strategies have needed to continue as well, something that Cerner and TransForm Shared Service Organization (TSSO) have achieved around the shores of Lake St Clair, Ontario, with the e-VOLVE major remote go-live project.

Banner Health’s ambulatory providers on pace to save thousands of hours annually after implementing Cerner’s Essential Clinical Dataset

One step leaders at Banner Health are taking to improve efficiency at their outpatient clinics is streamlining their adult intake form.

Children’s Mercy Kansas City Project HOPE training helps streamline provider documentation efficiency

Children’s Mercy Kansas City is taking a stance with its recent provider training program called Project HOPE. The initiative, which stands for “Helping Optimize Provider Efficiency,” leverages data from their Cerner EHR to identify which providers could improve efficiency and where in their workflow they can improve.

Truman Medical Centers/University Health improves ordering process by reducing alerts for end users

To combat alert fatigue, TMC/UH staff worked with Cerner Continuous Improvement Delivery (CID) services to help reduce the mCDS alert rate by 77%.

India’s Karuna Trust leverages recent Cerner digitization to help respond to COVID-19 surge

As the world’s second most populous country battles the virus and tries to stem the tide of new cases, Cerner has helped clinics in India go digital to help them become more efficient.

Baptist Health sees improvements in hospital operations metrics during COVID-19 pandemic

The COVID-19 pandemic challenged many hospitals and health care systems, forcing many to address sudden surges in patient load. One Montgomery, Alabama, hospital leveraged Cerner technology to help clinicians not only respond to the surge but also improve some key workflow metrics.

Behavioral health facility reduces staffing time and cost using Clairvia

Leaders at WellSpan Philhaven, a behavioral health facility in Mount Gretna, Pennsylvania, had problems filling nursing and psychiatric technician shifts. Without a way to incentivize staff to sign up early, the cost to fill the shifts rose the longer shifts stayed unfilled.

Camera Capture helps St. Joseph’s Health save time, reduce clinician exposure to COVID-19

When Paterson, New Jersey-based St. Joseph’s Health audited its case management department, it discovered opportunities to improve its process to better meet regulatory compliance.

Truman Medical Centers/University Health offers community-based vaccine clinics to vaccinate underserved community

While many health care organizations are hosting large vaccination events, Cerner ITWorks℠ client Truman Medical Centers/University Health (TMC/UH) in Kansas City, MO, is taking its vaccine deployment strategy one step further.

North Kansas City Hospital leverages Cerner technology to expedite COVID-19 vaccine distribution

Collaborative approach guides virtual desktop infrastructure project, supporting caregivers’ efficiency and satisfaction

Cancer center improves chemotherapy infusion efficiency after transition from paper records to EHR

Northern Light Health vaccinates patients using Cerner technology, collaboration

When Northern Light Health staff learned of vaccine approval, they envisioned it as a turning point in the COVID-19 pandemic. “We looked to Cerner as our partner for the technology to support our people, and processes,” said April Giard, DNP, MSN, NP-BC, NEA-BC, vice president and chief information officer. “We asked how they could help respond and take care of our own. Cerner responded, ‘We’re right there with you, we've got a workflow, and will work together to develop a mass vaccine strategy.’”

Sharing patient data with interoperability streamlines care across health systems

Interoperability is a guiding principle for Torrance Memorial Health System in its strategy to become a regional health care leader. Clinicians use Cerner Health Information Exchange (HIE), so data for more than 645,900 patients flows securely between various electronic health records (EHR). Clinicians use the HIE, Direct Messaging, and Cerner Hub orders and results to connect the community and provide coordinated care for their patient population. This care also transfers to multiple health systems using various non-Cerner EHRs.

Adventist Health enhances interoperability using health information exchange

When Adventist Health launched two new urgent care clinics, in addition to giving patients a new option, they also found ways to reduce time spent in the EHR, giving that time back to patients.

Intermountain Healthcare uses Cerner to streamline documentation process for residents, fellows

A tweak to the EHR prevented residents and fellows from signing certain notes without first identifying an attending physician to forward them to. The change helped end frustrations among clinicians and the billing department.

Health system becomes first to use Cerner dashboard to help with COVID-19 response

Northern Light Health worked with Cerner to become the first to utilize the new Cerner Command Center Dashboard, which provides situational awareness of critical resources.

IHOPKC reduces employee health care expenses with narrow network and direct contracting strategy

Direct contract helped members reduce expenses, avoid balance billing and coordinate care, while Cerner HealthPlan Services supported positive member experiences.

Baptist Health HR department teams up with Cerner AMS Oracle for smoother daily operations

Baptist Health logged 86 service requests with Cerner AMS Oracle in the first year of AMS support, and the relationship is helping Baptist Health HR to move onto the right path for what’s next in the Oracle Cloud roadmap.

Banner cuts half a million alerts to improve clinician experience

Banner and Cerner Continuous Improvement Delivery worked to optimize medication clinical decision support and dose range checking alerts.

Lessons from optimization project paves the way for second phase

Cerner helped Lakeland Regional Health with the first round of an optimization project. Afterward, health system leaders took the lessons learned and continued the process.

Open platform and innovation program allow EHR to integrate with third-party solutions

With more health care services becoming digital, Banner Health is taking advantage of allowing third-party companies to fully interact within its electronic health record.

ED Callback Worklist reduces time and lab result paperwork in the ED

When it came to following up on abnormal lab results taken in the emergency department (ED), nurses at Sharp HealthCare spent too much time printing charts, collecting handwritten information and preparing packets for physicians.

Data helps streamline operations, manage nursing utilization and expedite patient transfers

Cerner ITWorks client used Clairvia and CareAware Capacity Management to help manage nursing utilization while decreasing patient transfer and transport times.

Essential clinical dataset saves nurses time

Island Health leaders on Vancouver Island, Canada, knew they needed to find a way to simplify the process.

ED solution helps track patients during their hospital stay while helping improve care

In addition to tracking patients, and scaling up in an emergency, leaders can pull reports to help them figure out how to improve throughput

Data-driven optimization helps Northern Light Health save an estimated $1.3 million annually

Northern Light Health worked with Cerner’s Continuous Improvement associates to improve documentation workflows and reduce transcription costs while decreasing chart time review.

Data analysis helps MU Health Care reduce IV waste and improve efficiency

Cerner ITWorksSM client used a data-driven approach to refine pharmacy batch fill processes and adjust staff schedules, ultimately reducing the organization’s IV obsolescence rate by more than 43% over three months.

Sidra Medicine reduces duplicate and incomplete documentation, returns time to patient care

Nurses unfamiliar with documentation practices weren’t always completing forms correctly. Utilizing Lights On Network, clinical leaders significantly increased proper documentation procedures.

Canadian health system streamlines provider workflow in effort to reduce alert fatigue

An effort to ease the burden on pharmacists resulted in reducing the number of unnecessary drug alerts by 41.5% while reducing the number of overridden alerts by 42%.