Workforce experience

Collaborative approach guides virtual desktop infrastructure project, supporting caregivers’ efficiency and satisfaction

Cancer center improves chemotherapy infusion efficiency after transition from paper records to EHR

Northern Light Health vaccinates patients using Cerner technology, collaboration

When Northern Light Health staff learned of vaccine approval, they envisioned it as a turning point in the COVID-19 pandemic. “We looked to Cerner as our partner for the technology to support our people, and processes,” said April Giard, DNP, MSN, NP-BC, NEA-BC, vice president and chief information officer. “We asked how they could help respond and take care of our own. Cerner responded, ‘We’re right there with you, we've got a workflow, and will work together to develop a mass vaccine strategy.’”

Sharing patient data with interoperability streamlines care across health systems

Interoperability is a guiding principle for Torrance Memorial Health System in its strategy to become a regional health care leader. Clinicians use Cerner Health Information Exchange (HIE), so data for more than 645,900 patients flows securely between various electronic health records (EHR). Clinicians use the HIE, Direct Messaging, and Cerner Hub orders and results to connect the community and provide coordinated care for their patient population. This care also transfers to multiple health systems using various non-Cerner EHRs.

Adventist Health enhances interoperability using health information exchange

When Adventist Health launched two new urgent care clinics, in addition to giving patients a new option, they also found ways to reduce time spent in the EHR, giving that time back to patients.

Intermountain Healthcare uses Cerner to streamline documentation process for residents, fellows

A tweak to the EHR prevented residents and fellows from signing certain notes without first identifying an attending physician to forward them to. The change helped end frustrations among clinicians and the billing department.

Boston Children’s Hospital uses Cerner Mass Vaccination to immunize more efficiently

Boston Children's Hospital went live with Cerner Mass Vaccination to help safely and efficiently improve vaccination rates — improving the logistics and feasibility of drive-thru and other non-office based influenza vaccine clinics.

Health system becomes first to use Cerner dashboard to help with COVID-19 response

Northern Light Health worked with Cerner to become the first to utilize the new Cerner Command Center Dashboard, which provides situational awareness of critical resources.

IHOPKC reduces employee health care expenses with narrow network and direct contracting strategy

Direct contract helped members reduce expenses, avoid balance billing and coordinate care, while Cerner HealthPlan Services supported positive member experiences.

Baptist Health HR department teams up with Cerner AMS Oracle for smoother daily operations

Baptist Health logged 86 service requests with Cerner AMS Oracle in the first year of AMS support, and the relationship is helping Baptist Health HR to move onto the right path for what’s next in the Oracle Cloud roadmap.

Banner cuts half a million alerts to improve clinician experience

Banner and Cerner Continuous Improvement Delivery worked to optimize medication clinical decision support and dose range checking alerts.

Boston Children’s Hospital streamlines communication with CareAware Connect™

House-wide CareAware Connect™ adoption helps increase staff communication, while Connect Nursing helps improve mobility and flexibility with bar code medication administration.

Lessons from optimization project paves the way for second phase

Cerner helped Lakeland Regional Health with the first round of an optimization project. Afterward, health system leaders took the lessons learned and continued the process.

Open platform and innovation program allow EHR to integrate with third-party solutions

With more health care services becoming digital, Banner Health is taking advantage of allowing third-party companies to fully interact within its electronic health record.

ED Callback Worklist reduces time and lab result paperwork in the ED

When it came to following up on abnormal lab results taken in the emergency department (ED), nurses at Sharp HealthCare spent too much time printing charts, collecting handwritten information and preparing packets for physicians.

Data helps streamline operations, manage nursing utilization and expedite patient transfers

Cerner ITWorks client used Clairvia and CareAware Capacity Management to help manage nursing utilization while decreasing patient transfer and transport times.

Essential clinical dataset saves nurses time

Island Health leaders on Vancouver Island, Canada, knew they needed to find a way to simplify the process.

ED solution helps track patients during their hospital stay while helping improve care

In addition to tracking patients, and scaling up in an emergency, leaders can pull reports to help them figure out how to improve throughput

Data-driven optimization helps Northern Light Health save an estimated $1.3 million annually

Northern Light Health worked with Cerner’s Continuous Improvement associates to improve documentation workflows and reduce transcription costs while decreasing chart time review.

Data analysis helps MU Health Care reduce IV waste and improve efficiency

Cerner ITWorksSM client used a data-driven approach to refine pharmacy batch fill processes and adjust staff schedules, ultimately reducing the organization’s IV obsolescence rate by more than 43% over three months.

Sidra Medicine reduces duplicate and incomplete documentation, returns time to patient care

Nurses unfamiliar with documentation practices weren’t always completing forms correctly. Utilizing Lights On Network, clinical leaders significantly increased proper documentation procedures.

Canadian health system streamlines provider workflow in effort to reduce alert fatigue

An effort to ease the burden on pharmacists resulted in reducing the number of unnecessary drug alerts by 41.5% while reducing the number of overridden alerts by 42%.

Technology and data analysis help cut inter-department patient transport time by 60%

Embarking on a hospital-wide patient flow initiative helped staff decrease their discharge transport times by 25%.

Essential clinical dataset reduces documentation by narrowing scope of intake questions

BayCare Health system was one of the first organizations to take part in the new project to reduce documentation times for nurses. Face-up documentation fell by 48%, leading to an 11% reduction in overall clicks

Single sign-on technology saves thousands of hours and improves clinicians’ experience

Employees at Children’s National Hospital can now utilize their ID badges as log-in credentials instead of entering a password. In addition, they can move from computer to computer and pick up right where they left off.

Providers gain efficiency in continuous support by utilizing Cerner’s sustainment coaches

In addition to reducing time in the electronic health record and documentation, the coaches also helped contribute to regulatory reimbursements.

Strengthening the workforce – finance and nursing come together with objective data

Objective data from Clairvia® supported a business case to add an additional 80 positions to help with nurse staffing at John Hopkins All Children’s Hospital.

University of Tennessee Medical Center reduces nurses’ time in EHR

An optimization project utilizing Cerner’s Continuous Advancement Services reduced duplicate charting for nurses while also improving access to patient information.

Nurses save thousands of estimated hours with streamlined documentation

West Tennessee Healthcare saved more than an estimated 8,000 hours annually from an optimization project which reduced the number of discrete task assays that nurses completed.

St. Luke’s Hospital improves nursing care plan compliance

St. Luke’s Hospital, an acute care facility serving the St. Louis, Missouri area, needed a way to make nursing care plans meaningful, interdisciplinary and a tool nurses want to use.

Crossbridge Behavioral Health care team improves continuity of care across multi-facility health system

In 2017, the care team at Crossbridge Behavioral Health experienced an increase in violence-risk assessments, timeliness of safety check documentation and medication administration scanning, while being able to connect to their patients’ health records from other Baptist Health facilities.

Hospital Universitari Son Espases improves EHR workflows, physician documentation

In late 2016, staff at Hospital Universitari Son Espases (HUSE), an 816-bed hospital located in Mallorca on the Balearic Islands off the Spanish coast, identified workflows that needed improvement.

Central scheduling office saves money and time while scheduling fair work shifts

Bryan Medical Center developed a way to utilize a central staffing office and a Cerner solution to meet staffing demands and ensure it always has the right amount of personnel working.

Truman Medical Centers reduces clinical workflow steps and saves time with Camera Capture

Clinicians at Truman Medical Centers (TMC) are leveraging an innovative way to capture clinical photographs into their patients' records.

Truman Medical Centers reduces clinical workflow steps and saves time with Camera Capture

Clinicians at Truman Medical Centers (TMC) are leveraging an innovative way to capture clinical photographs into their patients' records

Boston Children’s speeds up EHR response times, reduces unplanned downtime following RHO flip

Boston Children’s Hospital providers are recording faster average transaction response times (ATRTs) after the hospital transitioned to a remote hosted option (RHO) in July 2017.

Optimization efforts help rural clinic decrease registration redundancy

Revamped process helped reduce duplicate registration by more than 95 percent.

Dignity Health boosts clinic productivity with PowerChart Ambulatory, streamlined provider training

Provider satisfaction and productivity increased with adjusted training and multi-waved implementation approach.

Medication dispensing cabinet reduces restocking events while integrating with the electronic health record

By switching to medication dispensing cabinets with a larger capacity, staff reduced the number of trips needed to refill carts by 29 percent. In addition to saving pharmacists time, it helped nurses who could now queue their medicines with one click.

Autoverification of lab results saves time and reduces error risk at Nevada Regional Medical Center

Autoverification allows most test results to automatically upload into the EHR. Now an employee only needs to step in when there is an irregular result.

Crossbridge Behavioral Health care team improves continuity of care across multi-facility health system

In 2017, the care team at Crossbridge Behavioral Health experienced an increase in violence-risk assessments, timeliness of safety check documentation and medication administration scanning, while being able to connect to their patients’ health records from other Baptist Health facilities.

Geisinger Health increases wellness participation and doubles BMI goal attainment using advanced member engagement

Cerner health navigators utilized one-on-one outreach including personal emails and telephone calls to provide support and promote program resources. At the same time, tailored marketing communications also helped drive employee participation.