Workforce experience

Banner Health’s ambulatory providers on pace to save thousands of hours annually after implementing Cerner’s Essential Clinical Dataset

One step leaders at Banner Health are taking to improve efficiency at their outpatient clinics is streamlining their adult intake form.

The remote transformation of Ontario healthcare during the pandemic

The COVID-19 pandemic has forced every aspect of life to adapt, not least healthcare. While the focus has understandably been on the frontline, longer-term strategies have needed to continue as well, something that Cerner and TransForm Shared Service Organization (TSSO) have achieved around the shores of Lake St Clair, Ontario, with the e-VOLVE major remote go-live project.

Children’s Mercy Kansas City Project HOPE training helps streamline provider documentation efficiency

Children’s Mercy Kansas City is taking a stance with its recent provider training program called Project HOPE. The initiative, which stands for “Helping Optimize Provider Efficiency,” leverages data from their Cerner EHR to identify which providers could improve efficiency and where in their workflow they can improve.

Truman Medical Centers/University Health improves ordering process by reducing alerts for end users

To combat alert fatigue, TMC/UH staff worked with Cerner Continuous Improvement Delivery (CID) services to help reduce the mCDS alert rate by 77%.

India’s Karuna Trust leverages recent Cerner digitization to help respond to COVID-19 surge

As the world’s second most populous country battles the virus and tries to stem the tide of new cases, Cerner has helped clinics in India go digital to help them become more efficient.

Baptist Health sees improvements in hospital operations metrics during COVID-19 pandemic

The COVID-19 pandemic challenged many hospitals and health care systems, forcing many to address sudden surges in patient load. One Montgomery, Alabama, hospital leveraged Cerner technology to help clinicians not only respond to the surge but also improve some key workflow metrics.

Behavioral health facility reduces staffing time and cost using Clairvia

Leaders at WellSpan Philhaven, a behavioral health facility in Mount Gretna, Pennsylvania, had problems filling nursing and psychiatric technician shifts. Without a way to incentivize staff to sign up early, the cost to fill the shifts rose the longer shifts stayed unfilled.

Camera Capture helps St. Joseph’s Health save time, reduce clinician exposure to COVID-19

When Paterson, New Jersey-based St. Joseph’s Health audited its case management department, it discovered opportunities to improve its process to better meet regulatory compliance.

Truman Medical Centers/University Health offers community-based vaccine clinics to vaccinate underserved community

While many health care organizations are hosting large vaccination events, Cerner ITWorks℠ client Truman Medical Centers/University Health (TMC/UH) in Kansas City, MO, is taking its vaccine deployment strategy one step further.

North Kansas City Hospital leverages Cerner technology to expedite COVID-19 vaccine distribution

Collaborative approach guides virtual desktop infrastructure project, supporting caregivers’ efficiency and satisfaction

Cancer center improves chemotherapy infusion efficiency after transition from paper records to EHR

Northern Light Health vaccinates patients using Cerner technology, collaboration

When Northern Light Health staff learned of vaccine approval, they envisioned it as a turning point in the COVID-19 pandemic. “We looked to Cerner as our partner for the technology to support our people, and processes,” said April Giard, DNP, MSN, NP-BC, NEA-BC, vice president and chief information officer. “We asked how they could help respond and take care of our own. Cerner responded, ‘We’re right there with you, we've got a workflow, and will work together to develop a mass vaccine strategy.’”

Sharing patient data with interoperability streamlines care across health systems

Interoperability is a guiding principle for Torrance Memorial Health System in its strategy to become a regional health care leader. Clinicians use Cerner Health Information Exchange (HIE), so data for more than 645,900 patients flows securely between various electronic health records (EHR). Clinicians use the HIE, Direct Messaging, and Cerner Hub orders and results to connect the community and provide coordinated care for their patient population. This care also transfers to multiple health systems using various non-Cerner EHRs.

Adventist Health enhances interoperability using health information exchange

When Adventist Health launched two new urgent care clinics, in addition to giving patients a new option, they also found ways to reduce time spent in the EHR, giving that time back to patients.

Intermountain Healthcare uses Cerner to streamline documentation process for residents, fellows

A tweak to the EHR prevented residents and fellows from signing certain notes without first identifying an attending physician to forward them to. The change helped end frustrations among clinicians and the billing department.

Boston Children’s Hospital uses Cerner Mass Vaccination to immunize more efficiently

Boston Children's Hospital went live with Cerner Mass Vaccination to help safely and efficiently improve vaccination rates — improving the logistics and feasibility of drive-thru and other non-office based influenza vaccine clinics.

Health system becomes first to use Cerner dashboard to help with COVID-19 response

Northern Light Health worked with Cerner to become the first to utilize the new Cerner Command Center Dashboard, which provides situational awareness of critical resources.

IHOPKC reduces employee health care expenses with narrow network and direct contracting strategy

Direct contract helped members reduce expenses, avoid balance billing and coordinate care, while Cerner HealthPlan Services supported positive member experiences.

Baptist Health HR department teams up with Cerner AMS Oracle for smoother daily operations

Baptist Health logged 86 service requests with Cerner AMS Oracle in the first year of AMS support, and the relationship is helping Baptist Health HR to move onto the right path for what’s next in the Oracle Cloud roadmap.

Banner cuts half a million alerts to improve clinician experience

Banner and Cerner Continuous Improvement Delivery worked to optimize medication clinical decision support and dose range checking alerts.

Boston Children’s Hospital streamlines communication with CareAware Connect™

House-wide CareAware Connect™ adoption helps increase staff communication, while Connect Nursing helps improve mobility and flexibility with bar code medication administration.

Lessons from optimization project paves the way for second phase

Cerner helped Lakeland Regional Health with the first round of an optimization project. Afterward, health system leaders took the lessons learned and continued the process.

Open platform and innovation program allow EHR to integrate with third-party solutions

With more health care services becoming digital, Banner Health is taking advantage of allowing third-party companies to fully interact within its electronic health record.

ED Callback Worklist reduces time and lab result paperwork in the ED

When it came to following up on abnormal lab results taken in the emergency department (ED), nurses at Sharp HealthCare spent too much time printing charts, collecting handwritten information and preparing packets for physicians.

Data helps streamline operations, manage nursing utilization and expedite patient transfers

Cerner ITWorks client used Clairvia and CareAware Capacity Management to help manage nursing utilization while decreasing patient transfer and transport times.

Essential clinical dataset saves nurses time

Island Health leaders on Vancouver Island, Canada, knew they needed to find a way to simplify the process.

ED solution helps track patients during their hospital stay while helping improve care

In addition to tracking patients, and scaling up in an emergency, leaders can pull reports to help them figure out how to improve throughput

Data-driven optimization helps Northern Light Health save an estimated $1.3 million annually

Northern Light Health worked with Cerner’s Continuous Improvement associates to improve documentation workflows and reduce transcription costs while decreasing chart time review.

Data analysis helps MU Health Care reduce IV waste and improve efficiency

Cerner ITWorksSM client used a data-driven approach to refine pharmacy batch fill processes and adjust staff schedules, ultimately reducing the organization’s IV obsolescence rate by more than 43% over three months.

Sidra Medicine reduces duplicate and incomplete documentation, returns time to patient care

Nurses unfamiliar with documentation practices weren’t always completing forms correctly. Utilizing Lights On Network, clinical leaders significantly increased proper documentation procedures.

Canadian health system streamlines provider workflow in effort to reduce alert fatigue

An effort to ease the burden on pharmacists resulted in reducing the number of unnecessary drug alerts by 41.5% while reducing the number of overridden alerts by 42%.

Technology and data analysis help cut inter-department patient transport time by 60%

Embarking on a hospital-wide patient flow initiative helped staff decrease their discharge transport times by 25%.

Essential clinical dataset reduces documentation by narrowing scope of intake questions

BayCare Health system was one of the first organizations to take part in the new project to reduce documentation times for nurses. Face-up documentation fell by 48%, leading to an 11% reduction in overall clicks

Single sign-on technology saves thousands of hours and improves clinicians’ experience

Employees at Children’s National Hospital can now utilize their ID badges as log-in credentials instead of entering a password. In addition, they can move from computer to computer and pick up right where they left off.

Providers gain efficiency in continuous support by utilizing Cerner’s sustainment coaches

In addition to reducing time in the electronic health record and documentation, the coaches also helped contribute to regulatory reimbursements.

Crossbridge Behavioral Health care team improves continuity of care across multi-facility health system

In 2017, the care team at Crossbridge Behavioral Health experienced an increase in violence-risk assessments, timeliness of safety check documentation and medication administration scanning, while being able to connect to their patients’ health records from other Baptist Health facilities.

Central scheduling office saves money and time while scheduling fair work shifts

Bryan Medical Center developed a way to utilize a central staffing office and a Cerner solution to meet staffing demands and ensure it always has the right amount of personnel working.

Virtual pharmacist provides cost-effective way to promote quality care

Virtual pharmacist can make recommendations to clinicians at more than 60 locations.

Crossbridge Behavioral Health care team improves continuity of care across multi-facility health system

In 2017, the care team at Crossbridge Behavioral Health experienced an increase in violence-risk assessments, timeliness of safety check documentation and medication administration scanning, while being able to connect to their patients’ health records from other Baptist Health facilities.

Geisinger Health increases wellness participation and doubles BMI goal attainment using advanced member engagement

Cerner health navigators utilized one-on-one outreach including personal emails and telephone calls to provide support and promote program resources. At the same time, tailored marketing communications also helped drive employee participation.