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by Oracle Cerner UK
Published on 22 March 2023

Oracle Health continues to enrich longstanding collaborations in the UK, which have been built over decades of working closely with the nation’s healthcare providers, under its previous name of Cerner. From new and extended contracts to client achievements and go-lives, this recap of client stories is proof of a continued strong future for electronic health record (EHR) provision, and dedication to customer success.

St George's University Hospitals NHS Foundation Trust expands relationship

In 2022, St George’s University Hospitals NHS Foundation Trust signed a 10-year extension with Oracle Health. With more than 9,000 dedicated staff caring for patients around the clock, two large hospitals, four health centre clinics, and one therapy centre, St George’s is the largest healthcare provider in southwest London. The collaboration with the Trust has already been vital for Oracle Health, patients, and clinicians alike and, no doubt, will be even more impactful in the next decade and beyond. St George’s will now share a domain with Epsom and St Helier University Hospitals NHS Trust, a new Oracle Health client that signed in 2021. This means that all the acute hospitals within South West London ICS will be using Oracle Health technology, paving the way for further domain sharing, clinical pathway work, and opportunities to expand population health efforts within the region.

An abundance of go-lives at facilities across the UK

The teams at both Chelsea and Westminster Hospital Neonatal Intensive Care Unit (NICU) and West Middlesex University Hospital Special Care Baby Unit (SCBU) have successfully gone live with Oracle Health electronic prescribing and medicines administration (ePMA).

Oracle Health worked with Induction Zesty to launch patient portals integrated with Oracle Health’s Cerner Millennium EHR, at Kingston Hospital in August. Kingston’s portal leverages the patient registration/appointment management functionality of Induction Zesty and integrates with the EHR to give patients visibility of their appointments, clinic letters, results, and questionnaires. 

Ashford and St Peter’s and Royal Surrey NHS Foundation Trusts together launched a new electronic patient record system – known as Surrey Safe Care – setting the scene for joined-up care across the county. The system consists of a series of software applications that bring together and digitalise clinical and administrative data to replace paper-based records. The system, provided by Oracle Health, will improve processes and increase safety, efficiency, and experience for patients. 

Data drives significant client achievements and efficiencies in patient care

Building on a longstanding collaboration, Healthy Wirral Partners (HWP) used Oracle Health technology to drive a campaign that encouraged vaccinations across their community. Oracle Health’s population health data platform, HealtheIntent, and predictive risk analytics were powerful tools in recent COVID-19 and influenza vaccination initiatives for Wirral University Teaching Hospital NHS Foundation Trust (WUTH), Wirral Council, and all the other members of HWP. Leveraging the data and analytics helped HWP create and convey meaningful public health messages directly to those identified as high risk, and therefore benefitting most significantly from vaccination.

Analysis determined that during an eight-week period (November 2021-January 2022) revealed that 4,488 people clicked through to the vaccination booking site, while the overall visibility of the messaging was calculated to be approximately one million.

North Lewisham Primary Care Network (NLPCN) developed an innovative programme to address health inequalities, placing coproduction and community engagement at the centre. NLPCN has nine GP surgeries and serves over 85,000 residents in the vibrant southeast London borough of Lewisham. A large proportion of the population are from Black, Asian, and ethnically diverse groups, and the area has higher-than-average levels of deprivation. Many of those living in the area have poorer health outcomes compared to other groups, both across Lewisham and England.

The team at NLPCN conducted a community engagement exercise to further understand why health inequalities were perpetuated in north Lewisham. After a mapping exercise, they engaged 32 different local community organisations to gather their views and feedback then identified key themes and workstreams to organise the effort and develop approaches, supported by data from the HealtheIntent platform, to help close the gap on health inequalities across the borough.

Making the Patient Tracking List (PTL) available to general practice in North Central London (NCL) is proving to be an effective approach. It uses funding from the NHS’s elective accelerator sites initiative to form multidisciplinary proactive integrated teams (PITs) that can access the PTL using the elective recovery dashboard in HealtheIntent. The objective for the PITs is to use data to optimise and maintain a person’s health while they await treatment. The need is very real across the NCL catchment area, with over 100,000 people having waited over a year for treatment and 300 waiting for more than two years.