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Your information security

Data protected

Our personal health record is one of the most valuable pieces of information we have – and Cerner is absolutely committed to ensuring it stays safe. While we believe in a world of interoperability, where clinicians have quick and intuitive access to this data when necessary, our first priority remains keeping it safe from everybody else.

Data protection

We have developed a comprehensive information security program, which follows international and national data protection conventions. Amongst others, this involves being registered with the Information Commissioner’s Office, as per the Data Protection Act 1998, as well as holding the international standard for information security (ISO 27001:2013), to ensure that personal health information and other sensitive data is suitably protected.

Physical data security

All of your information is stored behind robust firewalls in data centres that employ the highest levels of security. This means 24/7/365 guards and coordination with local police, with biometric information required to gain access to the buildings. This is on top of the crash-proof barriers, on-site power supply and multiple built-in redundancies to ensure that your data is safe and available as long as we hold it.

Data handler training

All Cerner associates undergo pre-employment background checks, with obligatory data protection training once they start work. Anyone needing to work within restricted areas receives additional checks and training. Client-side, clinicians are aware of the responsibility they have regarding your data, and NHS devices can only be accessed with codes, swipe cards, biometrics and other security measures.

FAQs

Where is my data held?

Your data is stored at our two data centres in the UK – one for primary access and one for backup in case of downtime at the primary site. Even on the primary site, downtime is unlikely as multiple redundancies are built in, in case a part of the system fails. We work with data centre experts to ensure that your information is kept safe, yet available when required.

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