Committed to protecting your personal health data.
We have developed a comprehensive information security program, which follows international and national data protection conventions. Amongst others, this involves being registered with the Information Commissioner’s Office, as per the Data Protection Act 1998, as well as holding the international standard for information security (ISO 27001:2013), to ensure that personal health information and other sensitive data is suitably protected.
All of your information is stored behind robust firewalls in data centres that employ the highest levels of security. This means 24/7/365 guards and coordination with local police, with biometric information required to gain access to the buildings. This is on top of the crash-proof barriers, on-site power supply and multiple built-in redundancies to ensure that your data is safe and available as long as we hold it.
All Cerner associates undergo pre-employment background checks, with obligatory data protection training once they start work. Anyone needing to work within restricted areas receives additional checks and training. Client-side, clinicians are aware of the responsibility they have regarding your data, and NHS devices can only be accessed with codes, swipe cards, biometrics and other security measures.
Cerner’s cybersecurity team has been keeping close tabs on the recent rash of ransomware outbreaks in the healthcare industry, including analysing the latest malware to develop recommendations for providers to consider in their environments.
“I’ve done other go-lives where the hardest problem was getting people to learn how to login. That was gone… we had none of those issues here. So that was really huge.”
— Chuck Dellick, director of IT, Magruder Hospital
Since implementing Network Assurance in April 2014, CoxHealth — a 950-bed integrated health network in southwest Missouri — has experienced zero network outages, a 95 percent reduction in some radiology image load times and improved clinical staff satisfaction, along with other enhancements.
Your data is stored at our two data centres in the UK – one for primary access and one for backup in case of downtime at the primary site. Even on the primary site, downtime is unlikely as multiple redundancies are built in, in case a part of the system fails. We work with data centre experts to ensure that your information is kept safe, yet available when required.