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Support

Our support model, Cerner Care, allows you to provide a superior service to patients, via solutions that enable caregivers to correspond and communicate with other providers, clinicians and patients. We accomplish this by providing accessibility to Cerner via the Cerner UK website, our support hotline, and uCern – our networking tool that allows the Cerner community to meet, recommend and share their expertise.

We offer clients online learning and educational resources that can be packaged and customised to fit the needs of the client organisation. We partner with clients to provide guidance and support in an effort to meet government standards and regulatory needs.

Please access one of the links below to request a Cerner Care account, log in to your existing account, access uLearn, or to contact us directly on 0808 238 3110.

If you are having an issue with your Cerner solution, our industry-recognised support team are here to help keep you running. Our client service teams feature systems-trained support analysts, technical team leaders and operations leaders that provide fast and reliable solutions to high-impact client requests.

Cerner Care FAQs

What is Cerner Care?

As the number of ways to manage health continues to grow, Cerner is taking the first of several steps to create a structure that will simplify how you interact with our web-based applications. Cerner Care is a single sign on platform for most Cerner online applications and support websites for healthcare providers, healthcare IT professionals and partners. After setting up a Cerner Care account, you’ll be able to sign in once to access multiple web-based applications. You can log in using a single email address instead of having to manage multiple usernames and passwords for multiple applications.

You can go to a number of different websites to begin your Cerner Care account creation, such as the examples below. When creating your Cerner Care account, it is highly recommended to only use your organisation’s email domain for creation.

uCern Registration
uCern eService
uCern MethodM

uCern
eService
Lights On Network
Project Portal (formerly MethodM Online)
uLearn

There is a forgotten password option on the log in screen. If you go through that process and are unable to successfully answer both of your security questions, you need to call Cerner client care on 0808 238 3110. The team is available Monday-Friday from 7am-7pm GMT/BST to assist.

The global numbers are listed below. For issues with logging in to Cerner Care, if the client care team is not available, you may log a ticket via eService, selecting the option for ‘I have a Cerner business or relationship question’ and choosing the topic of eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.

Austria: 0800-999747
Australia: 1800-076-877
Belgium: 0800-48205
France: 0805632136
Germany: 0800-6737934
India: 866-355-0381
Ireland: 1800930460
Malaysia: 866-355-0383 or 1800-6162-228
Saudi Arabia: 866-550-7304
Singapore: 866-355-0384
Spain: 800300205
Switzerland: 0800-002337
United Arab Emirates: 866-550-7305
United States: 1-866-221-8877 and choose option 6

No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.

A web security officer (WSO) is a designated person at an organisation who is responsible for controlling the level of access granted to the organisation’s users. There may be multiple WSOs at a single organisation and each one must sign a legal agreement to maintain the appropriate level of security in respect to their organisation’s users and Cerner’s sensitive content and applications. If you would like to be a WSO for your organisation, please sign up.

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