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Ep. 80: Memorial Hermann's Angie Massey & Paul Lampi on the Quadruple Aim

Published on 6/19/2018

Most of us are familiar with the “Triple Aim,” where health care providers hope to improve the patient experience, create better health outcomes and lower health care cost. Recently, the industry has added a fourth aim to this list: to improve the work life of our providers, including clinicians, nurses and other care team members. 

Catering to this “Quadruple Aim” requires a complex process for data mining and data management. This calls for a cross-functional team that can drive these processes to meet the needs of health care leaders and administrators. Ultimately, an accessible and longitudinal view of personal medical records can lead to better and more cost-effective care.

In recent years, Memorial Hermann Health System has built a population health strategy that aims to improve physician and patient experience while reducing costs. Memorial Hermann is comprised of 16 hospitals throughout Southeast Texas and is the largest not-for-profit health care system in the state.

In this episode of The Cerner Podcast, we’re joined by two members of the Memorial Hermann Health Care System who have worked diligently to advance the health of the system’s patients and members. Angie Massey is the director of strategic analytics for the population health services organization, and Paul Lampi is the director of enterprise analytics and reporting.

Angie and Paul answer the following questions: 

  • Can you discuss the Quadruple Aim of health care and its relationship to a data-driven process?
  • Implementing a data-driven process that promotes population health requires a talented and interdisciplinary team that can adapt to the data that they collect. What strategies has Memorial Hermann used to execute an analytics-based process?
  • The recent rise of analytics has played an especially large role in identifying areas of improvement and fine-tuning processes in health care. In your experience, what have been the biggest challenges in employing system-wide changes that rely on data mining and management?
  • Can you discuss the correlation of a longitudinal view of personal health records and the ability to create quality, cost-effective care? Can you talk about how health care professionals are using data to increase engagement and drive value in health care?
  • Finally, can you discuss how technology, processes and people intertwine in an effective population health management strategy? 

Listen to the full podcast below, or click here to view all episodes of The Cerner Podcast!

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