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The tipping point of healthcare consumerism and engagement

by Jessica Oveys

Published on 5/3/2021

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In this episode, we’re joined by Cerner leaders David Bradshaw, senior vice president, consumer and employer solutions, and Jessica Oveys, director, product market management, for a conversation around the future of healthcare in a post-pandemic world and the potential impact on consumerism and engagement. 

Notable quotes

“It comes down to people, processes and technology. We’re bringing consumers into the digital world as an active member of the care team.” – David Bradshaw

“Being able to text and engage with your clinicians in a way that feels personal and direct is going to be the most important capability moving forward and one that consumers are going to grow to expect.” – Jessica Oveys

Listen to David and Jessica answer these questions:

  • Have we seen a tipping point in how healthcare organizations engage consumers?
  • What digital capabilities do you believe provide the biggest impact on enhancing the consumer experience in healthcare?
  • What will the consumer journey look like in five years?
  • What steps can healthcare organizations take now to enhance how they engage with their populations with the goal of meeting consumer expectations?

Relevant links

Click here to listen to previous episodes of the "Perspectives on Health and Tech" podcast. 

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