The Cerner Command Center centralizes operational solutions that provide situational awareness and trigger the team to take immediate action when needed. The operational solutions include the CareAware Capacity Management® solution suite, the Cerner ClairviaSM solution suite, and location awareness technology.
In this Q&A, Catherine Shull Fernald of Christiana Care Health System shares her expertise on the current and future state of health system operations and offers insights into how organizations can be more strategic and innovative in supporting their core functions.
Before its new command center came online, Augusta University Health (AU Health) didn’t have a way to track capacity, nursing resources or collaborate on operations. That left patients and staff frustrated. “The flow was around people, not processes,” said VP and CNO Laura Brower, MSN, RN. “There were times patients were held in the emergency department for two to three days and would be discharged without being assigned an inpatient bed.”
“We can now see where our issues are very clearly. We can see what is coming in and how to deploy resources based on what to expect.”
— Billy Cleveland, capacity manager, Augusta Health
Cerner’s Capacity Management solutions provide transparency and alignment of assets (staff, patients and equipment) at the right time and right place to improve patient throughput, efficiency, productivity, and outcomes.
Better patient outcomes occur when you have the right care giver, in the right place, at the right time. Cerner delivers automated and intelligent workforce management solutions for health care organizations to provide the best care at the lowest cost.