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Community Care Management

Coordinating and managing care across the continuum

As health care shifts to value-based care, keeping healthy people well and helping those in need receive timely care is key. Community care management and coordination can empower people to better manage their health, helping to improve clinical outcomes and reduce costs.

Cerner’s comprehensive community care management offerings help connect the care team – inclusive of the person – to enhance care coordination and reduce duplication of unnecessary services.

Care management services

Whether in-person or virtual from our Care Management Service Center, our multi-disciplinary team, including care managers, pharmacists, dietitians and more, provides services to help manage the health and care of individuals in your population. Services include: concierge, navigation, health coaching, chronic condition management, utilization management, complex case management, advanced illness planning and Centers for Medicare and Medicaid Services (CMS) program support.

Our care management advisory services team provides strategic recommendations on governance, staffing models, population segmentation, policies, procedures and technology expertise needed to execute a care management program. To assist you with leadership resourcing gaps and keep your care management program on track, we can provide interim care management executive-level support.

To achieve optimal quality, costs and health status, Cerner's community care management solution, HealtheCareSM supports a person-centric approach of proactive surveillance, coordination and facilitation of health services across the care continuum for populations with certain risks, chronic conditions, complications and high utilization. Our community care management solution is powered by our big data platform, HealtheIntent®, which aggregates and normalizes disparate data from EHRs, claims and other sources to create a single longitudinal record for each person.

Related Offerings

Acute Case Management

Connect clinical and financial information and automate utilization management, clinical documentation improvement and discharge care management within Cerner’s EHR.

Longitudinal Record

To enable care teams to make more informed decisions, Cerner offers a longitudinal record designed to provide clinicians an organized, summary view of a person’s health and care story that is comprised of normalized data from disparate systems across the care continuum.

Patient Engagement

To aid organizations in empowering people, families and care teams to be active participants in their health and care, Cerner offers a robust member engagement solution that enables a person and their care team to be aligned, informed and educated on an ongoing basis.

Registries & Scorecards

To proactively identify gaps in care, recommend targeted interventions and provider performance, Cerner offers a registries and scorecards solution that enables organizations to identify, attribute, measure and monitor people and providers at an individual or population level.

Virtual Health

Provide care at a distance, enabling the delivery of quality, cost effective care anywhere, using an ecosystem of virtual and remote services and technology.