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Cerner CommunityWorks

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The challenge: providing your community with an integrated healthcare experience

Health care providers in smaller communities often face the challenge of how to do more with less while trying to provide the best possible care to their populations. Geographic isolation, workforce shortages, technology disparities and diminishing resources can make it harder to deliver high-quality care. Leveraging the right technology can be critical to provide their community with an integrated healthcare experience.

Cerner is committed to providing technology and services that help enable high-quality care to organizations of all types and sizes, regardless of their ZIP code. Through the CommunityWorksSM delivery model, Cerner scales and tailors their electronic health record (EHR) system, Cerner Millennium®, to offer cutting-edge technology with predictable IT spend, providing an economical business model for community and critical access hospitals.

The solution: Cerner CommunityWorks

The need for community and critical access hospitals to have a reliable and seamlessly integrated EHR has never been greater. CommunityWorks helps deliver an integrated user experience by offering an EHR platform that supports the clinical, financial and operational needs of hospitals in the acute and ambulatory settings across the continuum.

The ability to share information across facilities and the continuum of care helps to keep you connected to your patients and provide a higher standard of care. Utilizing our expertise in IT, process improvement and transformational leadership, we can help you shift from reactive care to proactive health management, while also help manage the business of care.

  • Community Hospitals: Created for hospitals with less than 250 beds with an integrated EHR platform that supports clinical, financial, operational and health equity needs across the continuum. In addition, this model keeps up with market and regulatory trends, and helps you bring the latest in healthcare innovation to your facility and your community.

  • Critical Access Hospitals: Designed to meet the financial realities of critical access hospitals and deliver the clinical, financial and operational needs through an integrated EHR platform built on one core EHR database.

  • Ambulatory: Helps support clinicians and staff in their efforts to improve patient care by offering the ability to treat patients at each stage of their health care journey while providing a cohesive experience for the patient.

Download the CommunityWorks overview

The Cerner difference

The CommunityWorks delivery model provides a comprehensive and optimal experience through a combination of product solutions, services and support, which are the pillars of our integrated experience. Our offering brings together core components that enable you to meet business objectives.



A robust suite of integrated solutions designed to help improve patient care, streamline clinical workflows and enhance operational efficiency; solutions enable providers to share and access a digital record of a patient’s health history across the continuum of care.



A comprehensive set of services focused on delivering an optimal user experience based on industry best practices, along with a dedicated implementation team with pre-conversion, go live and post-conversion support, end-user training and resources, tailored learning content and cloud-based hosting.



Designed to help with a seamless transition and ongoing support by offering enterprise-level data analytics to maximize the value of the EHR across the organization, along with proactive, personalized support on a continual basis and automatic upgrades of operating systems and database platforms.


Do I still get Cerner Millennium®?

Yes. The CommunityWorks model delivers the same EHR platform used at Cerner’s other industry-leading clients such as Banner Health, Emory Healthcare and Intermountain Healthcare.

To provide our community, critical access and specialty hospital clients with the best solutions and services at a reduced cost, Cerner CommunityWorks utilizes a multi-tenant approach.

Multi-tenancy refers to an architecture where multiple client organizations (tenants) run a single instance of software on a shared domain that hosts end-user applications for multiple concurrent users.

CommunityWorks Foundations is specifically designed for critical access hospitals and is the same software and scope that the large majority of our CAH clients leverage today.

Over time, we have learned from our clients and the industry and evolved our offering to further incorporate best practice build and processes. These best practices are helping Cerner to deliver on a faster timeline with a more standardized scope of solutions. From kick-off, clients can expect to go-live in six months.

Yes! We are providing real value to our clients, from clinicians to the business office and everyone in between. And the success isn’t isolated to a few clients. Over 70% of new CommunityWorks clients beat baseline A/R days 180 days post-implementation. These hospitals averaged 5.5% improvement.

All client data remains secure and private with the CommunityWorks delivery model.

Having served community, critical access and specialty hospitals as a trusted advisor and source of innovation since 2009, Cerner is well positioned to provide our clients with the stability and vision they need from their technology partner. With cumulative research and development spend exceeding $7.8 billion, Cerner will continue to deliver award-winning solutions today while also preparing for the future.

To learn more about Cerner CommunityWorks solutions, services and offerings:

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