Optimizing the patient’s journey through the health system.
Patient-centered processes and technology independent of operational silos are key components to helping bottom lines in both the volume and value worlds. By building well-integrated, purpose-built systems aimed at increasing operational efficiencies, we can help organizations increase efficiency and patient throughput in the healthcare environment of today and tomorrow.
A new command center, CareAware Patient Flow® and Clairvia® helped AU Health improve operation collaborations, nursing resources, and overcome challenges of tracking capacity.
“We're moving a lot more patients, and we’re moving them more quickly,” said Shauna Lawson, RN, BSN, clinical analyst at Middlesex Hospital. “We're getting them to the right care venue in a timely and efficient manner, which helps improve not only the patient's overall care, but also their satisfaction.” Lawson is referring to successes from the implementation of Cerner’s capacity management solution, CareAware Patient Flow®, in June 2014.
When it comes to anatomical pathology, there’s nothing worse than losing a patient’s specimen. The specimens are often times irretrievable, and if one is mislabeled or misplaced the patient’s diagnoses could be delayed or completely wrong. “Some of these specimens are just small pieces of tissues in a jar, so you cannot distinguish one from the other,” said Dr. Juan Millan, Clinical Vice President of Diagnostics, Legacy Health. “Nobody wants to have somebody else’s tissue mixed up with theirs, especially if it is a serious disease or tumor.”
The days of using paper to track a patient’s journey through the hospital are over at Cerner ITWorksSM client Southwest General Health Center in Middleburg Heights, Ohio. With CareAware Patient Flow® andCareAware Tracking™, hospital staff members are working more efficiently and saving time for both themselves and their patients. “It’s all about the right care, the right time, the right place,” said Lori Cihon, director of nursing, inpatient services. “We’re getting the patients in the right place sooner so their care can start faster.”
Nurse managers at Children’s Hospital Los Angeles (CHLA) are optimizing their approach to RN staffing by using Cerner Clairvia℠ to implement creative staffing techniques and make equitable patient assignments. Cerner Clairvia helps hospitals calculate a patient’s acuity, or the care hours needed to move a patient towards wellness, based on information captured in the EHR. Accounting for the different level of care needs for each patient supports the organization in distributing fair and manageable workloads to members of the nursing team.
Banner Thunderbird Medical Center (BTMC), a general medical and surgical hospital located in Glendale, Ariz., implemented Cerner Clairvia Outcomes Driven Acuity in September 2013. Immediately, the system identified that some of the patients’ acuities in BTMC’s Intensive Care Unit (ICU) and Progressive Care Unit (PCU) did not fit the level of care for those units. “Data confirmed what we thought— that some of these patients required a lower level of care than ICU, and some required a higher level of care than PCU.” said Joyce Rudders, RN, MSN RN, director of Critical Care, Intermediate Care and Progressive Care Services at BTMC.
Cerner’s Logistics Center culminates people, processes, and technology into a single centralized physical space to execute collaborative decision-making and workflows facilitating the improvement of patient throughput.
Better patient outcomes occur when you have the right care giver, in the right place, at the right time. Cerner delivers automated and intelligent workforce management solutions for health care organizations to provide the best care at the lowest cost.
Cerner’s Capacity Management solutions provide transparency and alignment of assets (staff, patients and equipment) at the right time and right place to improve patient throughput, efficiency, productivity, and outcomes.
Cerner automates bed management processes, the biggest driver of patient throughput in an organization, an enormous cost/opportunity, and one of the largest pain points for patients and organizations. Bed management is dynamic and plays a huge role in management and visibility of demand so Cerner integrates CareAware Patient Flow™ into ED’s FirstNet™ revealing inpatient bed assignments in FirstNet.
Cerner is able to leverage workforce intelligence to analyze data from multiple streams (Electronic Health Record, Admit Discharge Transfer data, Human Resources, and others), to objectively project demand for staff based on individual patient condition and also assign the most competent caregiver.
Location awareness for patients, providers, and equipment through real time location services (RTLS) tagging helps to quickly identify location of items and improve management of assets through sensory technology.
Transitions of care within acute care and post-acute venues is augmented with analytics, technology, care team alignment, and broad visibility to data. Many Cerner solutions contribute to improved transitions of care processes, including care team tools such as digital unit dashboards, bed management system, APACHE Outcomes, newly optimized clinical workflows for discharge, and most appropriate post-acute placement.