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Holistic managed IT services

Strategic health care IT outsourcing

Through Cerner ITWorksSM, we align closely with our clients to provide the talent, quality and value they seek from their IT investments. Our strategic outsourcing business offers peace of mind. We handle your day-to-day IT operations and help you focus on what you do best — taking care of patients.



Make IT a competitive advantage

Mergers, staffing shortages, declining reimbursements, pandemics and shifting consumer demands are likely putting an incredible strain on your organization. On top of it all, you need additional capacity to go faster. To navigate these and other challenges, you need a partner solely focused on health care IT.

Through Cerner ITWorks, we align closely with our clients to provide the talent, quality and value they seek from their IT investments. Our strategic outsourcing business offers peace of mind. We handle your day-to-day IT operations and help you focus on what you do best — taking care of patients.

Your IT employees become Cerner associates led by an experienced on-site executive leader. We make sure their work aligns with your organization’s priorities and governance structure. Together, we create a new strategy to help you grow and compete.

“We’re all in, and Cerner’s all in,” said Jonathan Curtright, CEO, University of Missouri Health Care. “When you have two organizations that are committed to each other, the magic we can make is truly amazing.”


Key benefits

Click the bullets below to learn how we help you rationalize your IT spend. Additionally, this article by Modern Healthcare outlines the IT areas for which more hospital executives are considering IT outsourcing.

  • Elevating your IT staff
  • Improving your service quality
  • Making your IT costs predictable over time
  • COVID-19 response

    Client stories

    FAQs

    How do we align to your priorities?

    We offer a comprehensive set of best practices to maximize the value of your IT solutions, services and team. These best practices, coupled with our comprehensive services for hosting, upgrades, help desk and application management, can reinforce your IT infrastructure, enhance end-user satisfaction, and help you encourage adoption of new innovations.

    We provide these services on a predictable, fixed-fee basis, which can reduce your overall cost of IT. Our goal? To work with you to make IT a competitive advantage.

    “The technology is great — that’s just an added bonus,” said Charlie Shields, president and CEO, Truman Medical Centers, Kansas City, Missouri. “What’s really important to us is the relationship, the partnership.”

    In any Cerner ITWorks relationship, our Human Resources and Kansas City based teams work closely with your IT employees to ensure they have a smooth transition and a successful career at Cerner.

    You can expect your IT team to maintain the local employment experience while benefitting from Cerner’s culture and resources, such as:

    • Industry and job-specific role training and development
    • Peer-to-peer learning
    • A broad community of health care IT professionals and Cerner resources
    • Expert guidance through transition period to ensure your people are set up for success in their new Cerner role

    Click on the video to hear associates describe how working at Cerner has helped their careers.

    Cerner ITWorks managed IT services can make IT a competitive advantage for your organization. We align Cerner’s best tools, resources and capabilities around your health system to help you accomplish your organization’s financial, clinical, technical and operational goals.

    Many of our client are exemplars in the industry. For example, of our U.S. based clients, 76% have received HIMSS Stage 6 or 7 designation, and three have received the Nicholas E. Davies Award of Excellence.

    In addition, in 2017, Black Book Market Research — a leading health IT market research organization — ranked Cerner ITWorks No. 1 in a survey of complex, end-to-end IT outsourcing users across U.S. hospitals and physician groups. And in 2018, KLAS ranked Cerner ITWorks as “Best in Category for extensive IT Outsourcing.”

    These awards highlight the value of our work together. We provide improved support and services, an increased capacity to adopt innovation, and a stronger, more skilled -on-site team at a lower overall cost.

    Yes. Cerner ITWorks offers its IT outsourcing service model to health systems of all sizes.

    Today, we manage more than two dozen organizations across academic, pediatric, community, global and IDN Cerner Millennium organizations, ranging from 49-2,700+ beds.

    Your organization may lack some of the on-site expertise and talent you need to optimize your IT solutions. We fill this gap with our distributed workforce of IT professionals across the world.

    Our ability to flex resources reduces your need for supplemental staffing. Our highly trained software and interface experts have experience with both Cerner and non-Cerner systems.

    “We really viewed the Cerner ITWorks relationship as a real strategy to help bring talent to the organization and partner with a leading IT health care company, essentially in the world,” said John Amos, president and CEO, Yavapai Regional Medical Center, Prescott, Arizona.

    Having served our clients for more than 40 years, Cerner has developed a strong set of best practices. Our ITWorks team also has expertise in areas across human resources, clinical informatics, cybersecurity, network infrastructure, and regulatory compliance.

    We coach, train and mentor our on-site team members to help them understand Cerner and industry standards. We also help you develop and maintain a formal project management office and governance structure. These practices will help you prioritize your resource investment and are critical to any well-run IT department.

    Learn more about the included Managed IT Services

    Enterprise Help Desk

    Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

    Application Management Services

    Provides maintenance, monitoring and production support of your Cerner Millennium® system.

    Upgrade Center Managed Services

    Handles upgrades seamlessly for new Millennium code releases.

    Remote Hosting Option

    Ensures high levels of system availability in our secure technology centers.

    Document

    Download our ITWorks flyer

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    Watch our ITWorks video playlist to hear from our clients

    1 Centers for Disease Control and Prevention, “Get ahead of sepsis fact sheet,” publication number 300420, accessed July 17, 2020, https://www.cdc.gov/sepsis/pdfs/hcp/HCP_fact-sheet_protect-your-patients-from-sepsis-P.pdf

    2 Seymour CW et al., “Time to treatment and mortality during mandated emergency care for sepsis,” New England Journal of Medicine, June 8, 2017, http://dx.doi.org/10.1056/NEJMoa1703058