Mergers, staffing shortages, declining reimbursements, pandemics and shifting consumer demands are likely putting an incredible strain on your organization. On top of it all, you need additional capacity to go faster. To navigate these and other challenges, you need a partner solely focused on health care IT.
Through Cerner ITWorks, we align closely with our clients to provide the talent, quality and value they seek from their IT investments. Our strategic outsourcing business offers peace of mind. We handle your day-to-day IT operations and help you focus on what you do best — taking care of patients.
Your IT employees become Cerner associates led by an experienced on-site executive leader. We make sure their work aligns with your organization’s priorities and governance structure. Together, we create a new strategy to help you grow and compete.
“We’re all in, and Cerner’s all in,” said Jonathan Curtright, CEO, University of Missouri Health Care. “When you have two organizations that are committed to each other, the magic we can make is truly amazing.”
One of every three patients who dies in the hospital has sepsis.1 The life-threatening response to infection is difficult to detect in its earliest stages, and every hour the condition goes untreated increases a patient's mortality risk by 4%.2
When the Cerner Application Management Services (AMS) Oracle team took work over from Baptist Health’s third-party Oracle Cloud support service in July 2019, the human resources (HR) department had high expectations.
As the opioid crisis negatively impacts lives across the United States, health systems continue to look for innovative ways to curb the epidemic.
We offer a comprehensive set of best practices to maximize the value of your IT solutions, services and team. These best practices, coupled with our comprehensive services for hosting, upgrades, help desk and application management, can reinforce your IT infrastructure, enhance end-user satisfaction, and help you encourage adoption of new innovations.
We provide these services on a predictable, fixed-fee basis, which can reduce your overall cost of IT. Our goal? To work with you to make IT a competitive advantage.
“The technology is great — that’s just an added bonus,” said Charlie Shields, president and CEO, Truman Medical Centers, Kansas City, Missouri. “What’s really important to us is the relationship, the partnership.”
In any Cerner ITWorks relationship, our Human Resources and Kansas City based teams work closely with your IT employees to ensure they have a smooth transition and a successful career at Cerner.
You can expect your IT team to maintain the local employment experience while benefitting from Cerner’s culture and resources, such as:
Click on the video to hear associates describe how working at Cerner has helped their careers.
Cerner ITWorks managed IT services can make IT a competitive advantage for your organization. We align Cerner’s best tools, resources and capabilities around your health system to help you accomplish your organization’s financial, clinical, technical and operational goals.
Many of our client are exemplars in the industry. For example, of our U.S. based clients, 76% have received HIMSS Stage 6 or 7 designation, and three have received the Nicholas E. Davies Award of Excellence.
In addition, in 2017, Black Book Market Research — a leading health IT market research organization — ranked Cerner ITWorks No. 1 in a survey of complex, end-to-end IT outsourcing users across U.S. hospitals and physician groups. And in 2018, KLAS ranked Cerner ITWorks as “Best in Category for extensive IT Outsourcing.”
These awards highlight the value of our work together. We provide improved support and services, an increased capacity to adopt innovation, and a stronger, more skilled -on-site team at a lower overall cost.
Yes. Cerner ITWorks offers its IT outsourcing service model to health systems of all sizes.
Today, we manage more than two dozen organizations across academic, pediatric, community, global and IDN Cerner Millennium organizations, ranging from 49-2,700+ beds.
Your organization may lack some of the on-site expertise and talent you need to optimize your IT solutions. We fill this gap with our distributed workforce of IT professionals across the world.
Our ability to flex resources reduces your need for supplemental staffing. Our highly trained software and interface experts have experience with both Cerner and non-Cerner systems.
“We really viewed the Cerner ITWorks relationship as a real strategy to help bring talent to the organization and partner with a leading IT health care company, essentially in the world,” said John Amos, president and CEO, Yavapai Regional Medical Center, Prescott, Arizona.
Having served our clients for more than 40 years, Cerner has developed a strong set of best practices. Our ITWorks team also has expertise in areas across human resources, clinical informatics, cybersecurity, network infrastructure, and regulatory compliance.
We coach, train and mentor our on-site team members to help them understand Cerner and industry standards. We also help you develop and maintain a formal project management office and governance structure. These practices will help you prioritize your resource investment and are critical to any well-run IT department.
Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.
Provides maintenance, monitoring and production support of your Cerner Millennium® system.
Handles upgrades seamlessly for new Millennium code releases.
Ensures high levels of system availability in our secure technology centers.
1 Centers for Disease Control and Prevention, “Get ahead of sepsis fact sheet,” publication number 300420, accessed July 17, 2020, https://www.cdc.gov/sepsis/pdfs/hcp/HCP_fact-sheet_protect-your-patients-from-sepsis-P.pdf
2 Seymour CW et al., “Time to treatment and mortality during mandated emergency care for sepsis,” New England Journal of Medicine, June 8, 2017, http://dx.doi.org/10.1056/NEJMoa1703058