When leaders at Lowell General Hospital in Lowell, Massachusetts, decided to redesign the laboratories at its two campuses, they implemented workflow and other improvements. One workflow improvement involved implementing autoverification in PathNet®. for some tests. This helped save time and improve the turnaround time to provide results back to clinicians. “Now we have more time, which is important when everybody is busy,” said Sarah Sanderson, hematology supervisor. “It helps make sure you’re doing everything right the first time.”
Clinicians at Truman Medical Centers (TMC) are leveraging an innovative way to capture clinical photographs into their patients' records. In 2017, the Cerner ITWorks™ client implemented a set of mobile applications, including Camera Capture™, which has allowed staff to work more efficiently, eliminate unnecessary workflow steps and share photos across the care team. "TMC's clinicians can impact patient care by using Camera Capture to put images directly into the chart," said Jeffrey Hackman, MD, FACEP, chief medical information officer and medical director of quality. "The application reduces steps in the clinical workflow and saves time while capturing the image."
Pharmacists at the University of Missouri Health Care (MU Health Care) are changing the way they help patients and providers. In early 2016, the Cerner ITWorks℠ organization launched a virtual pharmacy program named ViPRx. Through the program, a virtual pharmacist combs patients’ medical records for medication appropriateness at more than 60 locations — a task that would otherwise be nearly impossible.
Health care systems around the world face a difficult challenge: how to deal with the growing threat of antimicrobial-resistant (AMR) bacteria. In response, the United Arab Emirates Ministry of Health and Prevention (MOHAP) created a plan to help the World Health Organization (WHO) that called for all countries to create action plans to combat AMR.
Truman Medical Centers (TMC) staff needed to optimize nursing workflow while increasing staff satisfaction and improving patient safety. The previous devices nurses used, such as pagers, old CareMobile® devices and health system-issued phones, were nearing the end of their productive life, and the time was right to implement new mobile technology — CareAware Connect™.
A project to combine multiple discharge notes into one comprehensive discharge note helped Augusta University Health providers save hundreds of hours and thousands of dollars each month. At the same time, Augusta University Health reduced the number of delinquent charts and enhanced document layout.
Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.
<p class="body-text-small">Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.</p>
For many years, the cardiology staff at Nanticoke Health Services — a 99-bed, nonprofit, community hospital in Seaford, Delaware — had to manually review and assign every electrocardiogram (ECG) to a cardiologist. This caused delays, especially during the weekend, as cardiologists did not receive assignments until the following Monday.
Southwest General Health Center was looking for a way to decrease its hospital readmission rate.1 And the organization found it in April 2016 with the implementation of Cerner Readmission Preventionand Acute Case Management solutions. Over a 12-month period, from May 2016 to April 2017, the Cerner ITWorks℠ client saw a 5.52 percent decrease in its hospital-wide 30-day readmission rate.
Sepsis is a pressing concern for clinicians in intensive care units across the country. At Fort HealthCare, a Cerner ITWorks℠ client in Fort Atkinson, Wisconsin, the St. John Sepsis agent has helped staff cut the hospital’s sepsis mortality rate almost in half. “The sepsis agent allows us to make a diagnosis quicker and institute treatment that we think would help the patient,” said Mohamed H. Yafai, MD, medical director of Fort HealthCare’s hospitalist program. “It dropped the mortality rate significantly.”
Innovation is a Cerner hallmark — Forbes’ magazine ranks Cerner #37 on its list of the world’s most innovative companies. Given the close relationship we have with our ITWorks clients, we have to chance to collaborate on exciting new technologies.
At the Bear Institute, a partnership between Cerner and Children’s National Health System in Washington, D.C., ITWorks staff members worked closely with physicians to develop a tool that warns clinicians when patients are in danger of developing a urinary tract infection or other complications.
These “Quality Boards” are highly visible digital dashboards that display real-time quality and safety indicators based on live patient information.
“Being on the leading edge of technology partnering with Cerner to have the Bear Institute to be the leaders for the applications of technology to pediatrics is so cool,” said Kurt Newman, MD, president and chief executive officer, Children’s National Health System, Washington, D.C. “I mean it’s where we want to be. It’s how we want to change the world.”
To help our clients with difficult issues like governance and clinician engagement, ITWorks has health care executives, who develop and maintain positive relationships with your clinical leaders as well as your on-site ITWorks associates.
These experienced clinicians guide and consult with your on-site leaders regarding your most important initiatives and your roadmap. In doing so, they reinforce the value ITWorks places on collaboration and advancement of strategic objectives related to patient care, operational efficiency and overall strategic outcomes.
Clinicians in this role focus on your core business, future plans, growth and partner with other team members around the transformation of health and care.
“We’re catching nursing up to the 21st century and where we need to be with Cerner as a partner,” said Laura Brower, RN, chief nursing officer, Augusta University Health in Augusta, Ga. “It’s exciting.”
Some of the most important work at Genesis Health System in Davenport, Iowa, has been the establishment of governance councils that pick which IT projects will be implemented — and when. These groups make sure that Genesis’ IT projects align to the organization’s strategic plans.
Before ITWorks, some nurses and physicians said they felt like their voices went unheard. The ITWorks team, brought in a different governance model, which gives system users more control over the organization’s IT roadmap.
“It’s helping us prioritize what we are doing, rather than doing what the loudest person wants done,” said Kenneth Naylor,” MD, Medical Director, Genesis BirthCenter.
An important part of our client’s success over time has been the fact that their IT expenditures are predictable.
With health care regulations becoming more stringent, reimbursements are no longer guaranteed. ITWorks presents foreseeable IT spend in an unpredictable industry.
The long-term nature of these relationships allows Cerner and your organization to budget accurately for IT spending and realize the expected value of your purchased solutions.
“Cash flow, capital and operating costs [can] be predictable over a 10-year horizon,” said Susan Green, senior vice president and chief financial officer, Lowell General Hospital, Lowell, Mass.
Only ITWorks offers the combination of our nationally recognized Cerner services together with our Project Management Office and clinical leader programs. These teams can help you deploy your strategic roadmap solutions in a timely and predictable manner.
Recently, in just 21 months, Nanticoke Health Services in Seaford, Delaware, opened three intermediate care centers, a multi-specialty health pavilion and an Ambulatory Surgery Center to better service its community.
“By joining ITWorks, I would say we have jumped to warp speed,” said Robert Ferber, MD, chief clinical information officer. “We are really accomplishing a lot and seeing new ideas in the near horizon that I don’t think would have happened.”
Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.
Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.
Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.
Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.
Provides maintenance, monitoring and production support of your Cerner Millennium® system.
Handles upgrades seamlessly for new Millennium code releases.
Ensures high levels of system availability in our secure technology centers.