Health care systems around the world face a difficult challenge: how to deal with the growing threat of antimicrobial-resistant (AMR) bacteria. In response, the United Arab Emirates Ministry of Health and Prevention (MOHAP) created a plan to help the World Health Organization (WHO) that called for all countries to create action plans to combat AMR.
Truman Medical Centers (TMC) staff needed to optimize nursing workflow while increasing staff satisfaction and improving patient safety. The previous devices nurses used, such as pagers, old CareMobile® devices and health system-issued phones, were nearing the end of their productive life, and the time was right to implement new mobile technology — CareAware Connect™.
A project to combine multiple discharge notes into one comprehensive discharge note helped Augusta University Health providers save hundreds of hours and thousands of dollars each month. At the same time, Augusta University Health reduced the number of delinquent charts and enhanced document layout.
Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.
<p class="body-text-small">Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.</p>
For many years, the cardiology staff at Nanticoke Health Services — a 99-bed, nonprofit, community hospital in Seaford, Delaware — had to manually review and assign every electrocardiogram (ECG) to a cardiologist. This caused delays, especially during the weekend, as cardiologists did not receive assignments until the following Monday.
Southwest General Health Center was looking for a way to decrease its hospital readmission rate.1 And the organization found it in April 2016 with the implementation of Cerner Readmission Preventionand Acute Case Management solutions. Over a 12-month period, from May 2016 to April 2017, the Cerner ITWorks℠ client saw a 5.52 percent decrease in its hospital-wide 30-day readmission rate.
Sepsis is a pressing concern for clinicians in intensive care units across the country. At Fort HealthCare, a Cerner ITWorks℠ client in Fort Atkinson, Wisconsin, the St. John Sepsis agent has helped staff cut the hospital’s sepsis mortality rate almost in half. “The sepsis agent allows us to make a diagnosis quicker and institute treatment that we think would help the patient,” said Mohamed H. Yafai, MD, medical director of Fort HealthCare’s hospitalist program. “It dropped the mortality rate significantly.”
Children’s National Health System in Washington, D.C. has received one of the highest honors in health information technology (IT) — the 2017 HIMSS Enterprise Davies Award, which recognizes “outstanding achievement” in the use of health IT to “substantially improve patient outcomes and value.” Working with the Bear Institute, a Cerner ITWorksSM collaboration, clinicians at the 313-bed hospital have reduced the use of computerized tomography (CT) scans, expedited clinical documentation and improved quality of care in the pediatric intensive care unit (PICU).
Yavapai Regional Medical Center (YRMC), a Cerner ITWorks℠ client in Prescott, Arizona, had cumbersome operations in its patient financial services (PFS) department. Staff spent considerable time — nearly five hours a day — manually correcting claim denials. Today, YRMC reports substantial time savings and estimates it could save more than $93,790 in reduced claims processing costs for the 2017 fiscal year, thanks to an optimized process for 835 transactions. Insurance payors use the 835 to make payments to health care providers, give explanations of benefits (EOBs), or both. When providers submit an 837 claim for services delivered, the 835 details the payment for that claim, including what charges were paid, reduced or denied, how they were paid, any bundling or splitting of claims, and whether there was a deductible, co-insurance or co-pay.
In early 2016, leaders at CoxHealth — based in Springfield, Missouri — looked to address usability concerns with their electronic health record (EHR). They wanted to enhance specialized EHR workflows and improve the point of care for patients, so they turned to SMART on FHIR technology to help address these specialized workflows. SMART health information technology enables innovators to create applications that seamlessly and securely run across the health care system. The HL7® Fast Health Interoperability Resources (FHIR®) standard comprises modern web-based application program interface technology, making it easier for health care systems to exchange the granular data elements of a patient’s record rather than entire documents.
In the face of challenging competitive stresses, ITWorks can help your organization optimize and advance your IT plans and objectives — better than you could on your own.
Only ITWorks offers the combination of our Cerner services coupled with our project management office and clinical leader programs.
We hold your client leader and on-site team accountable for deploying your strategic solutions in a timely and predictable manner.
With health care shifting from volume to value, reimbursements are no longer guaranteed. ITWorks offers predictable IT spend in an unpredictable industry.
The long-term nature of these relationships allows Cerner and your organization to leverage costs and accelerate the value of your Cerner investment.
A key benefit our clients receive is consultative support from the ITWorks health care executives. These leaders are part of our Core Team.
Many clients face complex organizational challenges such as creating or improving governance structures or encouraging end-user engagement.
Our health care executives build relationships with clinical and other leaders to facilitate a better working relationship with IT. Your organization will benefit by having these stakeholders engaged in important decision.
Some of our most important initial work at client sites is with governance councils that pick which IT projects will be implemented — and when. These groups make sure IT projects align to your strategic plans.
Before ITWorks, some nurses and physicians at Genesis Health System, an ITWorks client in Davenport, Iowa, said they felt like their voices went unheard. The ITWorks team worked with Genesis on a different and improved governance model, which gives system users more control over the organization’s IT roadmap.
Our clients also improved governance with a strong project management office (PMO). Through this office, we centralized support to bring in broader knowledge from other ITWorks clients. This office also offers flexible resources as needed.
Given the close relationship we have with our ITWorks clients, we have to chance to collaborate on exciting new technologies.
For example, since implementing the contextually aware SMART on FHIR platform in March 2016, clinicians at CoxHealth, a five-hospital health system based in Springfield, Missouri, have noticed time savings on differential diagnoses while using an embedded, point-of-care dermatology reference tool.
The platform provides clinicians with the tools to find a diagnosis within seconds of inputting a patient’s symptoms.
Provides maintenance, monitoring and production support of your Cerner Millennium® system.
Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.
Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.
Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.
Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.
Ensures high levels of system availability in our secure technology centers.
Handles upgrades seamlessly for new Millennium code releases.