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IT Management & Alignment

We call our closest relationships with our clients Cerner ITWorks. Through these strategic alignments, we manage all of your IT needs — and more.

By working in tandem, we can provide you with the scale, resources and expertise Cerner has developed over the past 35 years to give you a competitive advantage and solve your toughest challenges.

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Collaborative Innovation

Innovation is a Cerner hallmark — Forbes’ magazine ranks Cerner #37 on its list of the world’s most innovative companies.  The unique relationships formed through ITWorks enables our clients have the chance to work with us to create and test new technologies.

“We’re thrilled with our partnership with the Bear Institute because it puts us on the leading edge of technology and bringing that technology to children and the care of children,” said Kurt Newman, MD, president and chief executive officer, Children’s National Health System, Washington, D.C.

Our Cerner ITWorks clinical leaders collaborate with your executive clinical staff to drive adoption and increase end-user satisfaction. These experienced leaders recommend best practices and help you develop effective IT governance frameworks based on your organizational needs and goals.

“We’re catching nursing up to the 21st century and where we need to be with Cerner as a partner,” said Laura Brower, RN, chief nursing officer, Augusta University Health in Augusta, Ga. “It’s exciting.”

The long-term nature of these relationships allows Cerner and your organization to take advantage of predictable IT spending and realize the expected value of purchased solutions.

“Cash flow, capital and operating costs [can] be predictable over a 10-year horizon,” said Susan Green, senior vice president and chief financial officer, Lowell General Hospital, Lowell, Mass.

We create an on-site project management office (PMO) structure with centralized support to access broader knowledge from other ITWorks clients. This office also offers flexible resources as project needs change.

“When ITWorks came in, they provided the steps and processes to get a PMO in place,” Michael Aliotta, ITWorks project manager, Glens Falls Hospital, Glens Falls, N.Y. “I’ve been able to learn and see, first hand, building a PMO and what a project management office should look like.”

By working together, we help implement IT projects on your strategic roadmap faster, using the resources and experience of our Cerner Services and ITWorks Core teams.

“By joining ITWorks, I would say we have jumped to warp speed,” said Robert Ferber, MD, chief clinical information officer, Nanticoke Health Services, Seaford, Del. “We are really accomplishing a lot and seeing new ideas in the near horizon that I don’t think would have happened.”

“Partnering with Cerner allows Nanticoke to leverage technology to improve quality and patient safety and allows for our projected 10-year roadmap to be completed in three,” added Penny Short, RN, chief operating officer, Nanticoke Health Services.

Related Offerings

Application Management Services

Provides maintenance, monitoring and production support of your Cerner Millennium® system.

Cerner's HDI-certified Help Desk

Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.

Consulting and Learning Adoption

Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.

Enterprise System Management

Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

Network Expertise

Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.

Remote Hosting Option

Ensures high levels of system availability in our secure technology centers.

Upgrade Center Managed Services

Handles upgrades seamlessly for new Millennium code releases.