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Cerner ITWorks

‘We’re all in’ — Cerner ITWorks


Managed IT services for health care

Cerner ITWorksSM is how Cerner aligns with our clients to provide the talent, quality and value they seek from their health care IT investments. Our strategic outsourcing business offers peace of mind. We handle your day-to-day IT operations and help you focus on what you do best — taking care of patients.

A strategy to help you grow and compete

Payers are shifting to value-based relationships. Patient volumes are moving away from the hospital, and mergers and divestitures are reshaping markets. This new environment makes IT more important to your success than ever before.

At the same time, declining reimbursement is putting pressure on budgets. The training and development needs of your IT team continue to grow, and there are new IT innovations you want to employ.

To navigate these complex challenges, you need a partner solely focused on managed services for health care IT.

Through Cerner ITWorks, your IT employees become Cerner associates. Led by an on-site client leader, we make sure your organization’s health care IT services align with your strategic initiatives. Together, we can create new ways to help you grow and compete.

“We’re all in, and Cerner’s all in, said Jonathan Curtright, CEO, University of Missouri Health Care. “When you have two organizations that are committed to each other, the magic we can make is truly amazing.”

Elevate your IT staff with extensive training and an experienced client leader

Through Cerner ITWorks managed IT services, you can keep your staff on-site and gain an experienced executive to lead your team.

You’ll also access off-site resources when and where you need them most as you adopt industry accepted best practices.

Improve your service quality with Cerner's industry leading managed IT services:

  • Tier 1 support: Help Desk
  • Tier 2 support: Application Management
  • Non-Cerner applications
  • Upgrades
  • Remote hosting

Rationalize your IT spend through more efficient deployment of talent and technology

We can improve the performance of your health care IT services and solutions against your current IT spend and provide a predictable fee model, taking the uncertainty out of your annual budgeting process.


How do we align to your strategic goals?

Through Cerner ITWorks, we offer a comprehensive, proven plan to maximize the value of your health care IT solutions, services and team, called our “Blueprint for Excellence.”

This blueprint, coupled with Cerner’s world-class services for hosting, upgrades, help desk and application management, reinforces your IT infrastructure and enhances end-user satisfaction, support and adoption of new innovations.

We provide these services on a predictable, fixed-fee basis, which can reduce your overall cost of IT. Our goal? To leverage IT to transform the way you provide care. We want your organization to become an exemplar for your community ꟷ a model for excellence.

In any Cerner ITWorks relationship, our Human Resources and Kansas City based teams work closely with your IT employees to ensure they have a smooth transition and a successful career at Cerner.

You can expect your IT team to maintain the local employment experience while benefitting from Cerner’s culture and resources, such as:

  • Industry and job-specific role training and development
  • Peer-to-peer learning
  • A broad community of health care IT professionals and Cerner resources
  • Expert guidance through transition period to ensure your people are set up for success in their new Cerner role

Click on the video to hear associates describe how working at Cerner has helped their careers.

Cerner ITWorks managed IT services can make IT a competitive advantage for your organization. We align Cerner’s best tools, resources and capabilities around your health system to help you accomplish your organization’s financial, clinical, technical and operational goals.

Many of our client are exemplars in the industry. For example, of our U.S. based clients, 76% have received HIMSS Stage 6 or 7 designation, and three have received the Nicholas E. Davies Award of Excellence.

In addition, in 2017, Black Book Market Research — a leading health IT market research organization — ranked Cerner ITWorks No. 1 in a survey of complex, end-to-end IT outsourcing users across U.S. hospitals and physician groups. And in 2018, KLAS ranked Cerner ITWorks as “Best in Category for extensive IT Outsourcing.”

These awards highlight the value of our work together. We provide improved support and services, an increased capacity to adopt innovation, and a stronger, more skilled -on-site team at a lower overall cost.

Yes. Cerner ITWorks offers its IT outsourcing service model to health systems of all sizes.

Today, we manage more than 30 organizations across academic, pediatric, community, global and IDN Cerner Millennium organizations, ranging from 49-2,700+ beds.

As you transition to Cerner ITWorks, we identify an experienced executive to lead your IT team.

Your dedicated client leader oversees your Cerner and non-Cerner solutions, leads the workforce and provides a single point of contact for your IT needs.

These leaders have an average of more than a decade of health care IT experience. To ensure they have the right industry knowledge, our leaders participate in College of Healthcare Information Management Executives (CHIME) CIO accreditation.

We invest in your staff members, offering extensive training and unique opportunities to grow their careers. Training and development strengthen their management and technical skills, increasing their value to your organization.

Hospitals and health systems may lack some of the on-site expertise and talent they need to support, run and optimize their health care IT solutions and services. We fill this gap with our distributed workforce and leveraged services.

Cerner ITWorks seeks to address your resourcing needs with our distributed workforce located across our organization. Our ability to flex resources reduces your need for supplemental staffing.

These leveraged services include highly trained software and interface experts who provide their expertise for your Cerner and non-Cerner IT systems.

“We really viewed the Cerner ITWorks relationship as a real strategy to help bring talent to the organization and partner with a leading IT health care company, essentially in the world,” said John Amos, president and CEO, Yavapai Regional Medical Center, Prescott, Arizona.

Our core team works to ensure broad adoption of new innovations and best practices across the Cerner ITWorks community.

These associates use assessments to advise your on-site team members. They encourage the best practices we have gathered from our clients' experiences and the broader Cerner community.

Our core team has expertise in areas ranging from human resources and recruiting, to clinical informatics, IT security, network infrastructure, technical strategy and regulatory compliance.

Our team will help you maintain and augment a formal project management office and a clinical governance structure to prioritize your projects — critical parts of any well-run IT department.

In addition, we coach, train and mentor on-site team members to help them understand Cerner as well as health care IT industry standards.

Through these health care IT outsourcing services, Cerner assumes routine, day-to-day tasks, allowing your on-site IT team members to spend more time with your end users working on strategic projects.

Tier 1 support: Help Desk – One of the early bright spots in any Cerner ITWorks relationship is our HDI-certified Help Desk, which offers service 24 hours a day, 365 days a year.

Our Help Desk answers questions about your Cerner and non-Cerner IT systems and applications. Trained and knowledgeable associates staff our Help Desk. With continuous coverage, our centralized Help Desk delivers a client satisfaction rate of 98.6%.

Tier 2 support: Application management – Our 24x7x365 Application Management Services (AMS) offering provides maintenance, monitoring and incident management support of Cerner Millennium applications through a centralized team with deep Cerner experience. Client satisfaction runs at 96%.

Non-Cerner applications - We uniquely offer centralized management and support of your non-Cerner applications. Our team uses our experience in managing more than 2,800 unique solutions to perform comprehensive assessments and develop ways to reduce the scope and scale of your portfolio.

Upgrades - The Upgrade Center offers full- service Upgrade Center Managed Services, bundled upgrades or single upgrades to help you improve quality, reduce cost and increase user satisfaction. This team handles upgrades for new
Cerner Millennium and Soarian code releases.

Remote hosting - Our remote hosting service, CernerWorks, is consistently recognized as one of the best in the industry. We host Cerner and non-Cerner applications, maintaining uptimes of +99.9%.

Our Blueprint for Excellence delivers exceptional value from all our solutions and services.

Value can be defined in many ways — adoption of innovation, improvements in health outcomes, better decision support, avoidance of unnecessary costs and adverse events through alerts and rules, and improved revenue.

Fundamentally, value is about getting the most out of each dollar your organization invests. We provide a predictable, fixed-fee model that takes the uncertainty out of your annual budgeting process.

We help rationalize your IT spend by eliminating redundant or inefficient software maintenance costs, streamlining support, and managing your IT solutions in a more holistic manner.

Through our blueprint, we can improve the performance of your IT assets and lower your overall cost of IT. Ultimately, we position your IT department to be part of your competitive business advantage.

At CoxHealth in Springfield, Missouri, President and CEO Steven D. Edwards said his organization joined the Cerner ITWorks family to speed up the adoption of technology.

“If we did it on our own, the capital investment was so intense the first couple years, it was cost prohibitive,” he said. “But in our relationship with Cerner, we can spread that over time and yet get the benefits immediately."

Client Stories

Learn more about the included Managed IT Services

Enterprise Help Desk

Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

Application Management Services

Provides maintenance, monitoring and production support of your Cerner Millennium® system.

Upgrade Center Managed Services

Handles upgrades seamlessly for new Millennium code releases.

Remote Hosting Option

Ensures high levels of system availability in our secure technology centers.


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