A significant upgrade at Baptist Health — a 749-bed health network in Montgomery, Alabama — made the Cerner ITWorks℠ client’s information system faster and more reliable. The multi-phase project, completed February 2016, enables the next generation of network-intensive technology solutions — such as mobile vitals collection, infusion pump integration, patient monitoring and Voice over Internet Protocol (VoIP). Importantly, the improvements helped Baptist Health’s wireless network system moved from a capacity of 11 megabits to 433 megabits — the equivalent of being 39 times faster.
Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.
<p class="body-text-small">Augusta University Health works closely with Cerner through a strategic alignment called the Jaguar Collaborative. In this blog, Dr. Phillip Coule, AU Health’s associate chief medical officer and chief patient safety officer, explains how the collaboration is helping AU Health drive fundamental cultural change and improve care.</p>
Before its new command center came online, Augusta University Health (AU Health) didn’t have a way to track capacity, nursing resources or collaborate on operations. That left patients and staff frustrated. “The flow was around people, not processes,” said VP and CNO Laura Brower, MSN, RN. “There were times patients were held in the emergency department for two to three days and would be discharged without being assigned an inpatient bed.”
At the University of Missouri, we don’t want to just be good at delivering care – we want to be iconic for delivering care. Through our partnership with Cerner, we want to raise the stature of the organization so that we’re one of the leaders.
Nanticoke Health Services is working with Cerner ITWorks to tackle some biggest challenges of growing a national network for data exchange in one of the smallest states, Delaware. In this blog, Charles Palmer, the chief information officer and ITWorks client director for Nanticoke Health Services, talks about how his 100-bed organization has become one of the leading users of the CommonWell Health Alliance within the Cerner client base.
<p class="body-text-small">Nanticoke Health Services is working with Cerner ITWorks to tackle some biggest challenges of growing a national network for data exchange in one of the smallest states, Delaware. In this blog, Charles Palmer, the chief information officer and ITWorks client director for Nanticoke Health Services, talks about how his 100-bed organization has become one of the leading users of the CommonWell Health Alliance within the Cerner client base.</p>
The College of Healthcare Information Management Executives (CHIME) and the American Hospital Association (AHA) have recognized Children’s National Health System in Washington, D.C., for “developing and deploying transformational information technology.
Since implementing Network Assurance in April 2014, CoxHealth — a 950-bed integrated health network in southwest Missouri — has experienced zero network outages, a 95 percent reduction in some radiology image load times and improved clinical staff satisfaction, along with other enhancements. Prior to implementation, CoxHealth clinicians dealt with frequent troubleshooting and network outages affecting electronic health records (EHRs). Often, they resorted to paper medical records and down-time procedures that interfered with their No. 1 priority: patient care. “Your end users are not going to be patient waiting on a network and hope it's functioning,” said Lynne Yaggy, RN, vice president and chief nursing officer, Cox Medical Center Branson. “We are saving lives. We are taking care of patients, and that's the priority. “Improving the platform in which we all work from is how we improve patient care.” As an organization known for being invested in the communities around Springfield, Monett and Branson, Mo., CoxHealth leaders knew upgrading the network was a crucial investment to ensure their patients’ care could continue seamlessly within the EHR.
Innovation is a Cerner hallmark — Forbes’ magazine ranks Cerner #37 on its list of the world’s most innovative companies. Given the close relationship we have with our ITWorks clients, we have to chance to collaborate on exciting new technologies.
At the Bear Institute, a partnership between Cerner and Children’s National Health System in Washington, D.C., ITWorks staff members worked closely with physicians to develop a tool that warns clinicians when patients are in danger of developing a urinary tract infection or other complications.
These “Quality Boards” are highly visible digital dashboards that display real-time quality and safety indicators based on live patient information.
“Being on the leading edge of technology partnering with Cerner to have the Bear Institute to be the leaders for the applications of technology to pediatrics is so cool,” said Kurt Newman, MD, president and chief executive officer, Children’s National Health System, Washington, D.C. “I mean it’s where we want to be. It’s how we want to change the world.”
To help our clients with difficult issues like governance and clinician engagement, ITWorks has health care executives, who develop and maintain positive relationships with your clinical leaders as well as your on-site ITWorks associates.
These experienced clinicians guide and consult with your on-site leaders regarding your most important initiatives and your roadmap. In doing so, they reinforce the value ITWorks places on collaboration and advancement of strategic objectives related to patient care, operational efficiency and overall strategic outcomes.
Clinicians in this role focus on your core business, future plans, growth and partner with other team members around the transformation of health and care.
“We’re catching nursing up to the 21st century and where we need to be with Cerner as a partner,” said Laura Brower, RN, chief nursing officer, Augusta University Health in Augusta, Ga. “It’s exciting.”
Some of the most important work at Genesis Health System in Davenport, Iowa, has been the establishment of governance councils that pick which IT projects will be implemented — and when. These groups make sure that Genesis’ IT projects align to the organization’s strategic plans.
Before ITWorks, some nurses and physicians said they felt like their voices went unheard. The ITWorks team, brought in a different governance model, which gives system users more control over the organization’s IT roadmap.
“It’s helping us prioritize what we are doing, rather than doing what the loudest person wants done,” said Kenneth Naylor,” MD, Medical Director, Genesis BirthCenter.
An important part of our client’s success over time has been the fact that their IT expenditures are predictable.
With health care regulations becoming more stringent, reimbursements are no longer guaranteed. ITWorks presents foreseeable IT spend in an unpredictable industry.
The long-term nature of these relationships allows Cerner and your organization to budget accurately for IT spending and realize the expected value of your purchased solutions.
“Cash flow, capital and operating costs [can] be predictable over a 10-year horizon,” said Susan Green, senior vice president and chief financial officer, Lowell General Hospital, Lowell, Mass.
Only ITWorks offers the combination of our nationally recognized Cerner services together with our Project Management Office and clinical leader programs. These teams can help you deploy your strategic roadmap solutions in a timely and predictable manner.
Recently, in just 21 months, Nanticoke Health Services in Seaford, Delaware, opened three intermediate care centers, a multi-specialty health pavilion and an Ambulatory Surgery Center to better service its community.
“By joining ITWorks, I would say we have jumped to warp speed,” said Robert Ferber, MD, chief clinical information officer. “We are really accomplishing a lot and seeing new ideas in the near horizon that I don’t think would have happened.”
Provides maintenance, monitoring and production support of your Cerner Millennium® system.
Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.
Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.
Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.
Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.
Ensures high levels of system availability in our secure technology centers.
Handles upgrades seamlessly for new Millennium code releases.