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IT Management & Alignment

We call our closest, most highly aligned business relationships with our clients, Cerner ITWorks.

Through these alignments, we manage all of your IT needs, allowing you to focus on what you do best — providing the best possible patient care. We bring to bear Cerner’s best solutions, services and people, and we organize them around your strategic goals to ensure you get the most value out of your IT investment.

Key Benefits

Rapid IT advancement

In the face of challenging competitive stresses, ITWorks can help your organization optimize and advance your IT plans and objectives — better than you could on your own.

Only ITWorks offers the combination of our Cerner services coupled with our project management office and clinical leader programs.

We hold your client leader and on-site team accountable for deploying your strategic solutions in a timely and predictable manner.

With health care shifting from volume to value, reimbursements are no longer guaranteed. ITWorks offers predictable IT spend in an unpredictable industry.

The long-term nature of these relationships allows Cerner and your organization to leverage costs and accelerate the value of your Cerner investment.

A key benefit our clients receive is consultative support from the ITWorks health care executives. These leaders are part of our Core Team.

Many clients face complex organizational challenges such as creating or improving governance structures or encouraging end-user engagement.

Our health care executives build relationships with clinical and other leaders to facilitate a better working relationship with IT. Your organization will benefit by having these stakeholders engaged in important decision.

Some of our most important initial work at client sites is with governance councils that pick which IT projects will be implemented — and when. These groups make sure IT projects align to your strategic plans.

Before ITWorks, some nurses and physicians at Genesis Health System, an ITWorks client in Davenport, Iowa, said they felt like their voices went unheard. The ITWorks team worked with Genesis on a different and improved governance model, which gives system users more control over the organization’s IT roadmap.

Our clients also improved governance with a strong project management office (PMO). Through this office, we centralized support to bring in broader knowledge from other ITWorks clients. This office also offers flexible resources as needed.

Given the close relationship we have with our ITWorks clients, we have to chance to collaborate on exciting new technologies.

For example, since implementing the contextually aware SMART on FHIR platform in March 2016, clinicians at CoxHealth, a five-hospital health system based in Springfield, Missouri, have noticed time savings on differential diagnoses while using an embedded, point-of-care dermatology reference tool.

The platform provides clinicians with the tools to find a diagnosis within seconds of inputting a patient’s symptoms.

What’s included in ITWorks

Application Management Services

Provides maintenance, monitoring and production support of your Cerner Millennium® system.

Cerner's HDI-certified Help Desk

Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.

Consulting and Learning Adoption

Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.

Enterprise System Management

Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

Network Expertise

Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.

Remote Hosting Option

Ensures high levels of system availability in our secure technology centers.

Upgrade Center Managed Services

Handles upgrades seamlessly for new Millennium code releases.