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IT Management & Alignment

We call our closest, most highly aligned business relationships with our clients, Cerner ITWorks.

Through these alignments, we manage all of your IT needs, allowing you to focus on what you do best — providing the best possible patient care. We bring to bear Cerner’s best solutions, services and people, and we organize them around your strategic goals to ensure you get the most value out of your IT investment.

Client Stories

Collaborative Innovation

Innovation is a Cerner hallmark — Forbes’ magazine ranks Cerner #37 on its list of the world’s most innovative companies. Given the close relationship we have with our ITWorks clients, we have to chance to collaborate on exciting new technologies.

At the Bear Institute, a partnership between Cerner and Children’s National Health System in Washington, D.C., ITWorks staff members worked closely with physicians to develop a tool that warns clinicians when patients are in danger of developing a urinary tract infection or other complications.

These “Quality Boards” are highly visible digital dashboards that display real-time quality and safety indicators based on live patient information.

“Being on the leading edge of technology partnering with Cerner to have the Bear Institute to be the leaders for the applications of technology to pediatrics is so cool,” said Kurt Newman, MD, president and chief executive officer, Children’s National Health System, Washington, D.C. “I mean it’s where we want to be. It’s how we want to change the world.”

To help our clients with difficult issues like governance and clinician engagement, ITWorks has health care executives, who develop and maintain positive relationships with your clinical leaders as well as your on-site ITWorks associates.

These experienced clinicians guide and consult with your on-site leaders regarding your most important initiatives and your roadmap. In doing so, they reinforce the value ITWorks places on collaboration and advancement of strategic objectives related to patient care, operational efficiency and overall strategic outcomes.

Clinicians in this role focus on your core business, future plans, growth and partner with other team members around the transformation of health and care.

“We’re catching nursing up to the 21st century and where we need to be with Cerner as a partner,” said Laura Brower, RN, chief nursing officer, Augusta University Health in Augusta, Ga. “It’s exciting.”

Some of the most important work at Genesis Health System in Davenport, Iowa, has been the establishment of governance councils that pick which IT projects will be implemented — and when. These groups make sure that Genesis’ IT projects align to the organization’s strategic plans.

Before ITWorks, some nurses and physicians said they felt like their voices went unheard. The ITWorks team, brought in a different governance model, which gives system users more control over the organization’s IT roadmap.

“It’s helping us prioritize what we are doing, rather than doing what the loudest person wants done,” said Kenneth Naylor,” MD, Medical Director, Genesis BirthCenter.

An important part of our client’s success over time has been the fact that their IT expenditures are predictable.

With health care regulations becoming more stringent, reimbursements are no longer guaranteed. ITWorks presents foreseeable IT spend in an unpredictable industry.

The long-term nature of these relationships allows Cerner and your organization to budget accurately for IT spending and realize the expected value of your purchased solutions.

“Cash flow, capital and operating costs [can] be predictable over a 10-year horizon,” said Susan Green, senior vice president and chief financial officer, Lowell General Hospital, Lowell, Mass.

Only ITWorks offers the combination of our nationally recognized Cerner services together with our Project Management Office and clinical leader programs. These teams can help you deploy your strategic roadmap solutions in a timely and predictable manner.

Recently, in just 21 months, Nanticoke Health Services in Seaford, Delaware, opened three intermediate care centers, a multi-specialty health pavilion and an Ambulatory Surgery Center to better service its community.

“By joining ITWorks, I would say we have jumped to warp speed,” said Robert Ferber, MD, chief clinical information officer. “We are really accomplishing a lot and seeing new ideas in the near horizon that I don’t think would have happened.”

Learn more about the included Managed IT Services

Cerner's HDI-certified Help Desk

Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.

Consulting and Learning Adoption

Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.

Enterprise System Management

Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

Network Expertise

Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.

Application Management Services

Provides maintenance, monitoring and production support of your Cerner Millennium® system.

Upgrade Center Managed Services

Handles upgrades seamlessly for new Millennium code releases.

Remote Hosting Option

Ensures high levels of system availability in our secure technology centers.