Skip to main content
Skip to footer

Cerner ITWorks

Cerner ITWorks: Building strategic relationships


Focus on patients. Let us focus on IT.

ITWorks, Cerner’s strategic outsourcing model, offers a comprehensive, proven plan to maximize the value of your IT solutions, services and team. We call this our “Blueprint for Excellence.”

The rate of change in health care is accelerating. Payers are shifting to value-based relationships. Patient volumes are moving away from the hospital, and mergers and divestitures are reshaping national, regional, and local markets. This new environment makes IT more important to your success than ever before.

ITWorks can make IT a competitive advantage for your organization by providing you a partner solely focused on advancing health care IT.

Through these alignment, Cerner assume responsibility for all your IT solutions, as well as your workforce and provides your health system the expertise, support and plan to improve support and services, increase capacity to adopt innovation, and develop a stronger, more skilled on-site IT team at a lower overall cost.

Elevate your IT staff

  • Keep your team local and gain an experienced, high-caliber executive to lead your IT team
  • Resources when and where you need them
  • Rapid adoption of best practices

Improve your service quality

Shift routine work from your IT team to Cerner’s market-leading managed IT service:

  • Enterprise help desk
  • Upgrade center
  • Application management
  • Remote hosting

Rationalize your IT spend

We can improve the performance of your IT assets against your current IT spend and provide a predictable fee model, taking the uncertainty out of your annual budgeting process.


Does Cerner offer the ITWorks model for all organizations no matter the size?

Yes, Cerner ITWorks offers its IT outsourcing service model to health systems of all sizes.

Today we manage more than 30 organizations across academic, pediatric, community, global and IDN organization and range from 99-2000+ bed size.

In any ITWorks relationship, our Human Resources and Kansas City based teams work closely with your IT employees to ensure they have a smooth transition and a successful career at Cerner.

You can expect your IT team to maintain the local employment experience while benefitting from Cerner’s culture and resources, such as:

  • Industry and job-specific role training and development
  • Peer-to-peer learning
  • Join a broad community of IT professionals and gain access to Cerner resources
  • Expert guidance through transition period to ensure your people are set up for success in their new Cerner role

“When we became Cerner, through the transition, it was a great experience. It allowed us to stay here on-site, but also have the perks of working for a larger company.” Holly Baxter, manager, lead solution architect, Yavapai Regional Medical Center, Prescott, Arizona.

Hear from some of our associates as they describe how working at Cerner has helped their careers.

In ITWorks seek to make our clients high-performing relative to their peers and exemplars in the industry.

A well-managed IT infrastructure and team is an important lever for success.

ITWorks can make IT a competitive advantage for your organization. We align Cerner’s best tools, resources and capabilities around your health system to help you accomplish your organization’s financial, clinical, technical and operational goals.

Many of our client are becoming exemplars in the industry today. For example, of our U.S. based ITWorks clients, 82 percent have received HIMSS Stage 6 or 7 designation, and three have received the Nicholas E. Davies Award of Excellence.

In addition, in 2017, Black Book Market Research — a leading health IT market research organization — ranked Cerner ITWorks No. 1 in a survey of complex end-to-end IT outsourcing users across U.S. hospitals and physician groups. And in 2018, KLAS ranked ITWorks as “Best in Category for extensive IT Outsourcing.”

Client Stories

Learn more about the included Managed IT Services

Enterprise Help Desk

Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.

Application Management Services

Provides maintenance, monitoring and production support of your Cerner Millennium® system.

Upgrade Center Managed Services

Handles upgrades seamlessly for new Millennium code releases.

Remote Hosting Option

Ensures high levels of system availability in our secure technology centers.


Download our ITWorks flyer

Cerner Careers

Explore opportunities to work at our client sites


Watch our ITWorks video playlist to hear from our clients