At the University of Missouri, we don’t want to just be good at delivering care – we want to be iconic for delivering care. Through our partnership with Cerner, we want to raise the stature of the organization so that we’re one of the leaders.
“ITWorks has got us time, talent, and access to capital. Without Cerner we’d be lost.”
— Jody White President Lowell General Hospital
The College of Healthcare Information Management Executives (CHIME) and the American Hospital Association (AHA) have recognized Children’s National Health System in Washington, D.C., for “developing and deploying transformational information technology.
The Children’s Hospital of Georgia (CHOG) at Augusta University is using Cerner technology to ensure babies in the organization’s neonatal intensive care unit (NICU) receive the correct nourishment by automating the management of both mother’s milk and formula. Since the Augusta, Ga., organization implemented Cerner’s Human Milk and Formula Management solution in December 2015, CHOG has achieved 100 percent accuracy in the management of mother’s milk. Using the solution, “the NICU is able to confirm that the right baby gets the right breast milk at the right time, every time,” said Ruth Wilson, nurse manager at CHOG. “Families can find comfort that their baby is getting the proper nourishment even in a difficult situation.” In addition, between December 2015 and June 2016, nurses steadily reduced instances when milk had expired by 63 percent and instances when milk was not properly matched with the right baby by 25 percent.
“Of all the partnerships we’ve established, the #1 performing partnership in my opinion is our partnership with Cerner."
— Doug Cooper President and CEO of Genesis Health System
Since implementing Network Assurance in April 2014, CoxHealth — a 950-bed integrated health network in southwest Missouri — has experienced zero network outages, a 95 percent reduction in some radiology image load times and improved clinical staff satisfaction, along with other enhancements. Prior to implementation, CoxHealth clinicians dealt with frequent troubleshooting and network outages affecting electronic health records (EHRs). Often, they resorted to paper medical records and down-time procedures that interfered with their No. 1 priority: patient care. “Your end users are not going to be patient waiting on a network and hope it's functioning,” said Lynne Yaggy, RN, vice president and chief nursing officer, Cox Medical Center Branson. “We are saving lives. We are taking care of patients, and that's the priority. “Improving the platform in which we all work from is how we improve patient care.” As an organization known for being invested in the communities around Springfield, Monett and Branson, Mo., CoxHealth leaders knew upgrading the network was a crucial investment to ensure their patients’ care could continue seamlessly within the EHR.
Innovation is a Cerner hallmark — Forbes’ magazine ranks Cerner #37 on its list of the world’s most innovative companies. The unique relationships formed through ITWorks enables our clients have the chance to work with us to create and test new technologies.
“We’re thrilled with our partnership with the Bear Institute because it puts us on the leading edge of technology and bringing that technology to children and the care of children,” said Kurt Newman, MD, president and chief executive officer, Children’s National Health System, Washington, D.C.
Our Cerner ITWorks clinical leaders collaborate with your executive clinical staff to drive adoption and increase end-user satisfaction. These experienced leaders recommend best practices and help you develop effective IT governance frameworks based on your organizational needs and goals.
“We’re catching nursing up to the 21st century and where we need to be with Cerner as a partner,” said Laura Brower, RN, chief nursing officer, Augusta University Health in Augusta, Ga. “It’s exciting.”
The long-term nature of these relationships allows Cerner and your organization to take advantage of predictable IT spending and realize the expected value of purchased solutions.
“Cash flow, capital and operating costs [can] be predictable over a 10-year horizon,” said Susan Green, senior vice president and chief financial officer, Lowell General Hospital, Lowell, Mass.
We create an on-site project management office (PMO) structure with centralized support to access broader knowledge from other ITWorks clients. This office also offers flexible resources as project needs change.
“When ITWorks came in, they provided the steps and processes to get a PMO in place,” Michael Aliotta, ITWorks project manager, Glens Falls Hospital, Glens Falls, N.Y. “I’ve been able to learn and see, first hand, building a PMO and what a project management office should look like.”
By working together, we help implement IT projects on your strategic roadmap faster, using the resources and experience of our Cerner Services and ITWorks Core teams.
“By joining ITWorks, I would say we have jumped to warp speed,” said Robert Ferber, MD, chief clinical information officer, Nanticoke Health Services, Seaford, Del. “We are really accomplishing a lot and seeing new ideas in the near horizon that I don’t think would have happened.”
“Partnering with Cerner allows Nanticoke to leverage technology to improve quality and patient safety and allows for our projected 10-year roadmap to be completed in three,” added Penny Short, RN, chief operating officer, Nanticoke Health Services.
Provides maintenance, monitoring and production support of your Cerner Millennium® system.
Answers calls 24x7x365, quickly resolving questions from clinicians and caregivers.
Our consulting services enable our clients to achieve world-class clinical, financial and quality performance.
Helps secure your IT system with 24x7x365 full system management and network monitoring, proactive alerting, reporting and dashboards.
Reviews your wired and wireless networks and hardware environment to identify potential gaps and create remediation plans.
Ensures high levels of system availability in our secure technology centers.
Handles upgrades seamlessly for new Millennium code releases.