We believe there are four elements that drive a successful, well-rounded consumer experience strategy:
convenience, empowerment, accessibility and relevancy.
The Cerner Consumer FrameworkTM is an open ecosystem empowering health care organizations to elevate the patient portal to a digital front door and digital practice that is designed to place the consumer at the center of their health care journey.
Organizations can leverage the Consumer Framework to customize a digital front door that best fits their population through Cerner, third-party or home-grown applications to help fill gaps that may exist in their consumer engagement strategy.
The Cerner patient portal offering, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health care organizations and people in their population. It combines the traditional features of a patient portal with engagement tools to help people proactively manage their health.
Cerner is a leader in the transformation of care by providing organizations with a consumer-centric health engagement suite designed to help streamline behind-the-scenes activities to improve efficiencies and the user experience. Our suite of virtual health solutions is designed to enable embedded virtual experiences to help increase access to care and help clinicians create happier, healthier patients.
Our virtual health approach includes virtual visits, remote home and mobile monitoring and secure messaging. Using an ecosystem of virtual and remote services and technologies, health systems can provide care at a distance, enabling the delivery of quality cost-effective care anywhere. Virtual health care empowers patients’ health and care, giving them new means to engage and manage their health.
At the center of every healthcare journey is the consumer; the patient; the person in need of answers. And the consumer relies on those working in healthcare to provide personal and digital services to make the process easier.
Healthcare has been moving to a more digital, streamlined experience from patient registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital experiences to bolster clinician and consumer engagement has been slow for many organizations.
In this episode, we’re joined by Cerner leaders David Bradshaw, senior vice president, consumer and employer solutions, and Jessica Oveys, director, product market management, for a conversation around the future of healthcare in a post-pandemic world and the potential impact on consumerism and engagement.