We believe there are four elements that drive a successful, well-rounded consumer experience strategy: convenience, empowerment, accessibility and relevancy.
Cerner’s patient portal solution, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health organizations and people in their population. It combines the traditional features of a patient portal with engagement tools for people to proactively manage their health.
HealtheLife: EngagementSM, an extension of HealtheLifeSM, helps organizations maximize engagement and interaction with their population by providing additional tools and opportunities for users to understand their health. HealtheLife: Engagement provides organizations the ability to customize the content available in the solution.
CareAware® myStation® is an interactive patient system that empowers patients and families to stay engaged and informed about the care they are receiving during their hospital stay. The solution provides comprehensive education, communication and entertainment at the bedside. It is the only interactive patient system that seamlessly integrates with the Cerner Millennium® electronic health record (EHR).
Cerner WellnessSM is a web-based solution that health organizations, health plans and employer groups can offer in the communities they serve. The solution is offered as a part of a community-based wellness service to help automate and manage an effective wellness program to aid individuals understand and engage in their health.
As technology and infrastructure advancements relating to telehealth and telemedicine have matured, the number of use cases has expanded to become part of larger virtual health care delivery models. Cerner facilitates a multi-pronged approach to activate and empower people in their health and care as needed. These approaches range from remote patient monitoring using mobile applications and devices to video visits facilitated using the patient portal. We are now at the tipping point where these real-time, meaningful interventions will fundamentally change the way populations engage in their health.
In celebration of Patient Access Week (April 1-7, 2018), here are some considerations for preparing your own patient access strategy for the world of value-based care.
In February 2016, the team at Virginia Commonwealth University Health Care Systems (VCU Health) was getting ready to launch a survey to their patients currently enrolled in their portal to see if the solution, and the use of OpenNotes, were really as useful as they had hoped.
Bob Caldwell likes what he can see through University of Missouri Health Care’s patient portal, MUHealthe. Radiology reports, lab results — and now, his physician’s notes. “For me, it’s very valuable in ascertaining where my health is, and what I need to do in future discussion with my doctor,” said Caldwell, 66, who is retired from the U.S. Army Medical Department. “When it comes to medical stuff, I would just as soon not be surprised if I can help it.”
At the CHIME Fall 2016 CIO Forum this week; two national health care organizations are honoring University of Missouri Health Care in Columbia, Mo., for its exceptional work in health care informatics. Tom Selva, MD, MU Health Care’s chief medical information officer, and Bryan Bliven, chief information officer, accepted the Transformational Leadership Award on Wednesday, Nov. 2 in Phoenix.
To identify and monitor opportunities for improvement, Cerner offers a comprehensive suite of analytic solutions that enables organizations to make data-driven decisions and perform advanced analysis tailored to their organization-specific needs and goals, leveraging aggregated and normalized data across the community.
To achieve optimal quality, costs and health status, Cerner's community care management solution supports a person-centric approach of proactive surveillance, coordination and facilitation of health services across the care continuum for populations with certain risks, diseases, complications and high utilization.
To enhance consumer engagement, Cerner and Salesforce have collaborated to create an integrated CRM technology solution to help improve consumer satisfaction, simplify and personalize outreach, and improve clinical care and business efficiencies.
To enable care teams to make more informed decisions, Cerner offers a longitudinal record designed to provide clinicians an organized, summary view of a person’s health and care story that is comprised of normalized data from disparate systems across the care continuum.
To aid organizations in empowering people, families and care teams to be active participants in their health and care, Cerner offers a robust member engagement solution that enables a person and their care team to be aligned, informed and educated on an ongoing basis.
To drive improved clinical, operational and financial outcomes, Cerner offers performance improvement solutions that leverage clinical and financial intelligence data from internal and external sources to empower clinicians with data that enables them to make more informed decisions at the point of care.
To proactively identify gaps in care, recommend targeted interventions and provider performance, Cerner offers a registries and scorecards solution that enables organizations to identify, attribute, measure and monitor people and providers at an individual or population level.
To navigate the transformation to value-based health care, Cerner offers population health consulting services that bring people, processes and technology together to create a collaborative, systematic strategy aimed at achieving an organization’s goals.
To aid in automating and managing an effective wellness program, Cerner has a web-based wellness solution that promotes people engaging in their own health.