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Consumer Engagement

Offer a health care experience centered around the consumer

In today’s age of consumerism, consumers expect a digital health care experience similar to how they engage with brands in other industries. A digital front door and digital practice helps put the consumer at the center of their health care journey – from scheduling appointments to navigating their well-being journey – and empowers them to engage at their convenience.

We believe there are four elements that drive a successful, well-rounded consumer experience strategy:
convenience, empowerment, accessibility and relevancy.

Digital front door and digital practice

The Cerner Consumer FrameworkTM is an open ecosystem empowering health care organizations to elevate the patient portal to a digital front door and digital practice that is designed to place the consumer at the center of their health care journey.

Organizations can leverage the Consumer Framework to customize a digital front door that best fits their population through Cerner, third-party or home-grown applications to help fill gaps that may exist in their consumer engagement strategy.

The Cerner patient portal offering, HealtheLifeSM, is a web-based solution that enables interaction and engagement between health care organizations and people in their population. It combines the traditional features of a patient portal with engagement tools to help people proactively manage their health.

Cerner is a leader in the transformation of care by providing organizations with a consumer-centric health engagement suite designed to help streamline behind-the-scenes activities to improve efficiencies and the user experience. Our suite of virtual health solutions is designed to enable embedded virtual experiences to help increase access to care and help clinicians create happier, healthier patients.

Our virtual health approach includes virtual visits, remote home and mobile monitoring and secure messaging. Using an ecosystem of virtual and remote services and technologies, health systems can provide care at a distance, enabling the delivery of quality cost-effective care anywhere. Virtual health care empowers patients’ health and care, giving them new means to engage and manage their health.