According to findings from an Advisory Board survey1, consumers are increasingly more engaged in personal health than before. On the journey to manage personal health and obtain care, patients engage in many touchpoints. When those touchpoints use disparate processes, it can be chaotic and make the patient journey unnecessarily complicated – not to mention distracting from the care. This reality is why Oracle Cerner focuses on surrounding the patient and creating continuity between digital and staff assisted engagements.
Patient access is a clear area of opportunity to improve the patient's experience. Getting complete and accurate information from patients upfront is a necessary step to help manage your organization’s cash flow. By employing extensible automation and leveraging comprehensive patient records, Cerner is helping facilitate patient engagement. Healthcare may be changing. But our offerings put the patient's experience first by enhancing access to care and streamlining scheduling, financial clearance, and registration workflows.
1How Covid-19 Has Changed
Consumer Communication, Safety,
and Site of Care Preferences
Cerner Scheduling Management workflows help patients determine the right appointment, location, and time based on clinical need, insurance coverage, patient preferences, existing provider relationship, and available appointment options. We coordinate appointment booking across venues of care by helping to streamline scheduling within a call center, department, or medical practice.
Our workflows facilitate scheduling while taking into consideration the known patient information, enabling you to:
Our financial clearance workflows target the pre-registration and intake experience by evaluating if data is accurate and up-to-date. These workflows minimize information that the patient is asked to verify again at pre-registration or arrival.
Cerner collaborates with third parties to support financial clearance activities for your organization and the patients you serve. Our suite of solutions and services is equipped with user-friendly workflows and reporting functions that help you confidently determine an appropriate financial pathway for your patients in near real-time.
Our collaboration with Experian supports financial clearance workflows and enables you to:
Cerner Registration Management is designed to provide users with a broad range of tools and workflows while simplifying the experience based on venue, role, and operational procedures.
Our streamlined registration workflows enable you to:
Cerner Scheduling Management, financial clearance workflows and Cerner Registration Management are part of our comprehensive patient access package, Engage and Access.
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Our technology can use HL7 as well as APIs. This connection helps streamline the user experience, and in some cases, provides advanced capabilities by combining Cerner data with partner data in ways that can drive decision making and workflows.
Our current list of preferred supplier partners can be found here. However, if you have different third-party tools, Cerner Patient Access has the ability to connect through HL7 interfaces and APIs. The Cerner Open Developer Experience (code) has resources that can assist your support teams in leveraging APIs that Cerner has made available.
The Cerner Open Developer Experience (code) encourages innovators to build apps that advance the health care industry through improved interoperability capabilities. Utilizing Cerner Ignite APIs℠ allows us to scale and better support our API-enabled innovation and health care market. Third party and client developers will find that this approach means that there is extensibility in the applications that are developed and can be more easily transferable.
Cerner Patient Access uses a single patient record to keep care, demographic, and historical documentation linked for clinical decision making and consumer personalization. With an enterprise master person index, your teams can identify and resolve duplicate records to facilitate the integrity of a single person record. Advanced automation capabilities are available with the Cerner HealtheIntentSM MPM (Master Person Management) API which can assist with the identification and combining of your patient records.