Skip to main content
Skip to main navigation
Skip to footer

by Dr. Laura Fitzmaurice
Published on June 12, 2018

We’ve witnessed disruptions across various industries and watched how once-powerful brands – like Kodak or Blockbuster, for example – have fallen due to lack of innovation or change to meet consumer demand. Today, modern technology has armed consumers with information right at their fingertips, resulting in shifting expectations – particularly when it comes to health care. This has caused waves of transformation throughout the health care industry. 

As health care organizations consider how to adapt to consumer demand, it’s important that we’re considering all angles and understanding who the different health care consumers are. At Children's Mercy Hospital in Kansas City, the pediatric health system has two consumers: the patient and the patient’s caretakers. 

In this episode of The Cerner Podcast, we’re joined by Dr. Laura Fitzmaurice, the chief medical information officer and associate executive medical director at Children’s Mercy. Dr. Fitzmaurice discusses how pediatric medicine is evolving in the face of health care consumerism.

Dr. Fitzmaurice answers the following questions: 

  • The phrase "health care consumerism" is a fairly ubiquitous buzzword in the industry today – let’s unpack that a little. How would you define health care consumerism, and how is this concept different at a pediatric hospital? 
  • The modern consumer wants convenience, competitive prices and the best quality in the products and services they buy. From your perspective, are consumers of health care the same as consumers in any other industry? What differences in considerations might there be?
  • How do you think consumers of pediatric health care differ from consumers who, for the most part, control their own health care decisions?
  • How is health care evolving to meet the needs of pediatric consumers, both patients and caretakers, and what should we be doing more of to increase patient engagement?
  • Looking to the future, how do you see consumer engagement evolving in the health care industry, and specifically in pediatric health care, over the next 3-5 years?

Listen to the full podcast below, or click here to view all episodes of The Cerner Podcast!

For more Cerner news and health IT insights, make sure you're following us on Twitter, Facebook and LinkedIn. Want more podcasts? Click here for The Cerner Podcast library!

Be Small, Be Bold

by Dr. Michelle Flemmings
October 17, 2018
The unique challenges of working at a small, rural hospital can be overcome by being bold in technology, services, partnerships and processes.

Smarter Care, ACO Strategies and Leveraging the Power of Digital Health | #CHC18 Day 5

by Cerner Corporation
October 11, 2018
The last full day of #CHC18 wrapped Wednesday evening with the annual Cerner Bash at Kansas City's Power & Light district. On Thursday, we had a half-day of education sessions covering topics from restructuring accountable care organization (ACO) strategies to transforming health care through digital innovation. Here are today's highlights.

Special Edition of The Cerner Podcast | Ep. 98: Thursday at #CHC18

by Cerner Corporation
October 11, 2018
In this special edition episode of The Cerner Podcast, we bring insights from the 2018 Cerner Health Conference in Kansas City, Missouri, where more than 12,000 attendees from across the country and the globe have come together to learn and network. Sit at the table with us as we have conversations with health care leaders, Cerner clients and industry influencers. We’ll be covering health IT trends and focusing on this year’s CHC theme of “Smarter Care.” In Thursday's episode, we hear from Michelle Rathman, rural health strategist and influencer. Since founding Impact! Communications in 1989, Michelle’s work has made her an invaluable voice among rural health advocates. We also welcome Emil Peters, president of Cerner Global. Emil shared how he's watched CHC evolve in his decade-spanning career with Cerner and talks about how the health care industry is changing – and how health care providers and IT organizations must change with it.

World Mental Health Day, Interoperability Advances, Rural Health Care Opportunities and More | #CHC18 Day 4

by Cerner Corporation
October 10, 2018
World Mental Health Day coincided with day four of #CHC18, giving us all a chance to reflect on how we can enhance mental health education, awareness and advocacy against stigma. Wednesday also kicked off with the final keynote that delved into the topics of the opioid crisis and the intersection of artificial intelligence and genome intelligence. With an array of power sessions, special interest group meetings and panels throughout the day, conference attendees had plenty of opportunities to learn, network and contribute to the push toward smarter care.