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Accessibility to Cerner is provided for clients via our support hotline, and uCern – our networking tool that allows the Cerner community to meet, recommend and share their expertise.

We offer clients online learning and educational resources that can be packaged and customised to fit the needs of the client organisation. We partner with clients to provide guidance and support in an effort to meet government standards and regulatory needs.

Critical incidents

Cerner continually strives to exceed our clients' needs by providing support by qualified, competent associates.

DocuLive and DocuLive Patologi clients can receive support for critical incidents from our support teams:

Monday – Friday 08:00 – 16.00:
Please call 800 12 865

For critical incidents after 16:00 and on weekends:
Please call Cerner Immediately Response Center (IRC) 800 12 865

Log an incident on