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When innovation meets patient experience: How St. Joseph's Health is simplifying care for patients

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Optimizing the patient experience was top of mind for Paterson, NJ-based St. Joseph's Health when it opened a fully-integrated, multispecialty ambulatory and urgent care center in May. The health system's goal was to create a simpler, more streamlined healthcare experience for patients by implementing new technology for scheduling, check-in, and patient care workflows.

During this webinar, Dr. Beth Kushner, DO, FAAEM, chief medical information officer, and Lisa Green, director of clinical information systems, discuss their journey to expand access to care and how they've merged new technology with new infrastructure to develop their comprehensive, state-of-the-art health campus including:

  • St. Joseph's approach for an advanced patient experience, focused on ease and simplicity, using digital platforms and device integration.
  • The value of a fully-integrated EHR and population health platform.
  • The methodology, implementation, and lessons learned from their urgent care and ambulatory practice expansion.

*This presentation was originally recorded and shared by Becker’s Healthcare