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Application Services

Application Services

Our Application Services teams work with you to deliver world-class support, through proactive monitoring, advancing end-user workflows, and ensuring your system is on the latest code version.

Our vision is to provide a proactive and personalized support experience helping you achieve your goals through continuous advancement across the care continuum.

We provide a superior, personalized, end-to-end service. Our scale and experience provides a unique advantage by allowing you to better leverage your IT spend.

Application Management Services

Application Management Services (AMS) provides world-class production support of Millennium and Soarian Solutions with its direct and continuous support for the day-to-day operational management of Cerner solutions. Our application specialists work with your IT personnel to streamline functions as well as trouble-shoot and problem-solve any issue. In partnering with AMS, your solutions will run more efficiently, which allows clients to be more strategic and focus on their roadmap, projects, and initiatives.

Key Benefits:

  • Experienced resources leveraging knowledge and closed-loop learning across the client base
  • Proactive monitoring, management and quick problem resolution
  • Greater solution adoption and focus on strategic initiatives
  • Improved end-user productivity and satisfaction
  • Reduced total cost of ownership with fixed costs

Continuous Advancement is Cerner's data-driven optimization approach. It helps your organization identify opportunity, enact change and measure progress towards your EHR goals one problem at a time. With Continuous Advancement, we focus on technology and behavior changes that lead to the most efficient, effective and satisfied users.

Key Benefits:

  • Target high value opportunities
  • Implement the latest Cerner capabilities, workflows and content
  • Increase clinician adoption, satisfaction and productivity
  • Coordinate change across people, processes and technology
  • Measure outcomes using advanced analytics and reporting

The Upgrade Center is a dedicated team of experts focused solely on aligning your organization with the latest code release for your Millennium and Soarian solutions. You can stay current with Cerner’s latest innovations while keeping your IT team’s focus on other critical areas. Cerner’s dedicated resources will handle your upgrade and minimize incidents.

Key Benefits:

  • Leverage the latest Cerner solution functionality
  • Optimize your internal resources by utilizing Cerner expertise to handle upgrades
  • Experienced staff that complete projects in 19 different countries representing 4 languages
  • Reduced total cost of ownership
  • Predictable timeline to upgrade

2016 and 2017 #1 ranking by Black Book for Client Service & Technical Support Performance, only EHR/HIT offering comprehensive, full, four level technical support.

Black Book 2016
Black Book 2016

Related Offerings

Network & Security

Our Security and Administration solutions let you track who is accessing patient information, and how it is being accessed.

IT Management & Alignment

Through Cerner ITWorks, we manage all aspects of your information technology (IT), including implementations, system management and clinical adoption.

Hosting & Monitoring

Our hosting services can improve the availability and performance of your solutions and help you meet your health care and business objectives.

Network Assurance

Our network assurance services help ensure your organization’s network is secure and reliable.

Technology Resale

Our Certification Program is to ensure new technology is compatible with the Cerner application environment, thereby helping minimize downtime and risks.

Wellness Consulting Services

Our wellness offerings provide you with all the tools necessary to inspire positive and sustainable behavioral change within your organization’s employees.