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BUSINESS BRIEF
Walking in their shoes: Creating a healthcare journey for the modern consumer

Following the shakeup of medical care during the COVID-19 pandemic, along with the rise of retail brands entering the provider scene, consumers have a myriad of options and can choose who, when, and where they fulfill their healthcare needs.

Crossed with the consumer-based expectations built from a retail and service world, today’s patients expect to engage with their doctor or clinical care team in much the same way: quickly and digitally.

Now is the time to open the digital front door and help your consumers better engage in their healthcare journey.